Senior Director, Head of Service Business Unit

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$216,000.00 - $297,000.00

Location:

Santa Clara,CA

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Job Summary

Service Business Unit (SBU) Head is accountable for defining and executing the service product strategy, owning the service roadmap, and delivering profitable revenue growth across the installed base. This leader sets the vision for service differentiation, aligns cross-functional teams, and builds scalable service products and capabilities to improve customer outcomes. This highly complex role acts as an interface between Go-to-Market teams, Business Units (BUs), and Engineering teams, driving service solutions, ensuring roadmap alignment to customer High‑Value Problems (HVPs), and delivering measurable business results across regions and various market segments.

Key Responsibilities

Strategic & Organizational Leadership

• Lead senior managers, ensuring alignment to business objectives and execution plans based on portfolio focuses for CVD/DDP products
• Enable the team to identify gaps to plans across the field and develop corrective actions to ensure delivery against business goals.
• Orchestrate and articulate functional and cross‑functional plan that support BU priorities and customer engagement.
• Oversee organizational and personnel decisions to ensure efficient operations and scalable execution in SBU.
• Shape critical strategic review process and includes plans to address strategic issue for 5-year horizon.

Engineering & Program Leadership

• Guide engineering organizations responsible for the design, development, and implementation of service programs.
• Lead strategy and content development for Product Review meetings.
• Ensure programs are delivered in accordance with approved budgets, schedules, and quality expectations. Accountable for the ownership to drive related service revenue growth and margin improvement initiatives.
• Anticipate future technical needs and drive the development of innovative engineering approaches aligned to  SBU product strategy.
• Direct the teams in resolving complex engineering and product issues through direct engagement with internal and external customers.
• Develop and implement approval path to advance service product advancement.

Cross‑Functional Execution

• Be accountable for product performance and results on the region or account segment basis.
• Enable cross-functional execution across stakeholders to operationalize direction and deliver intended business outcomes.

• Partner with senior AGS business and BU leaders to ensure initiatives address high‑value business problems and align with organizational direction.

Product Portfolio & Business Strategy

• Lead development of integrated product and portfolio plan in partnership with BUs, aligning long‑range roadmap, engineering specifications, and business goals to drive market success.
• Partner with leaders in CVD/DDP Business Units, Sales/Marketing teams, and Field teams to execute market‑focused product strategies.
• Based on market segmentations, guide the team to identify priority segments, and determine where to actively invest and compete.

Market, Customer & Competitive Insight

• Lead with deep, expert‑level understanding of global market, technical, and competitive trends across segments.
• Oversee a systematic process based on competitive intelligence to inform priorities and execution.
• Direct the team to map market trends, opportunities, and threats to product roadmaps and functional direction.
• Guide the team to understand customer roadmaps and High‑Value Problems, ensuring priorities are reflected in product and engineering plans.
• Contribute as a key member of competitive “red team” analysis and strategic customer engagements.

Field, Sales & Customer Engagement

• Provide strategic oversight and oversee customer escalation path across SBU and across regions.
• Serve with a leadership voice as an interface between Sales and Business Units to ensure field alignment and consistent messaging. 
• Conduct executive‑level customer and field engagements, including calls with Field Technical Directors.
• Present periodic state‑of‑the‑business updates and performance reviews to BU and senior leadership.

Qualifications

Required

• Bachelor’s degree in Engineering, Science, Business, or related field (Master/PhD degree preferred).
• 15+ years of progressive experience across engineering, product management, business strategy, or related leadership roles.
• Demonstrated experience leading senior managers and complex, matrixed teams.
• Strong combination of technical expertise and business/commercial judgment.
• Proven ability to develop and execute product, portfolio, or market strategies in complex environments.
• Strong communication and influence skills with experience engaging senior leaders, customers, and cross‑functional partners.

Preferred

• Strong technical expertise in CVD process and advanced semiconductor fabrication technologies
• Experience supporting global or multi‑regional business units.
• Background in portfolio management, competitive strategy, or customer‑driven product development.
• Demonstrated success in integrating engineering, product, and go‑to‑market execution.

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.