Job Summary
- Customer order and customer relationship management
- Demand planning and analysis
- KPI Monitor and Continuous improvements
Roles and Responsibilities
Customer order and relationship management:
- Customer order management and strengthen partnership with customers
- Lead order planning and fulfillment via effectively communicate with related departments.
- Responsible for order fulfillment in whole product life cycle from new project launch (D-sample stage) to project EOP
- Corporate with oversea plants on CKD FG procurement and delivery
Demand planning and analysis:
- Monthly demand review with sales team and management team
- Customer behavior analysis, including customer order Lead time, demand fluctuation, forecast bias, safety stock etc.
- Focus on digital transformation in terms of demand planning
- Responsible for creating and optimizing a feasible and stable demand plan with good forecast quality
- Support on the logistical optimization of new and existing products, for efficient and optimized logistical flows and maximize the delivery performance
KPI monitor and improvements:
- Delivery logistics co-coordination to ensure 100% customer OTD performance and maintain high level customer satisfaction
- Inventory management for FG to ensure DIO and unhealthy stock level target
- Minimize special freight cost
- CIP projects