Site: Massachusetts Eye and Ear Infirmary
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Job Summary
Position Summary
Under the direction of the Director of Clinical Operations, Clinical Manager, and Lead Technicians, the Ophthalmic Assistant provides clinical and administrative support to ensure efficient patient care within the outpatient ophthalmology clinic. This role works closely with ophthalmologists, orthoptists, residents, and other members of the care team to support high-quality patient care, maintain clinical spaces, and contribute to a positive patient experience.
Essential Responsibilities
-Prepare patients for examinations, diagnostic testing, and clinical procedures.
-Obtain and document patient history, including chief eye complaint, current eye medications, and relevant ocular and medical history.
-Coordinate patient flow throughout the clinic to help ensure timely and efficient care.
-Perform ophthalmic testing, including color vision and glare/brightness assessments.
-Prepare, stock, and maintain examination rooms, equipment, and clinical supplies.
-Follow established infection prevention and control policies and procedures.
-Accurately document patient information in the electronic health record.
-Adhere to organizational policies, professional standards, and all applicable federal, state, local, and accreditation requirements.
-Collaborate with physicians and the interdisciplinary care team to support safe, efficient, and patient-centered care.
Education
- High School Diploma or equivalent required.
- Experience may not be substituted for the required education.
Licenses & Certifications
- Certified Ophthalmic Assistant (COA) certification through the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.
Experience
- 0–1 year of experience as an Ophthalmic Assistant in a supervised clinical setting preferred.
Knowledge, Skills & Abilities
- Knowledge of ophthalmic and medical terminology.
- Strong interpersonal, patient service, and communication skills.
- Ability to follow verbal and written instructions accurately.
- Ability to work collaboratively and adapt to changing priorities in a fast-paced clinical environment.
- Strong critical thinking, problem-solving, and organizational skills.
- Ability to remain motivated and maintain a positive, professional approach when managing challenges.
- Proficiency with Microsoft Office Suite, Adobe Acrobat DC, and electronic health record (EHR) systems.
Additional Job Details (if applicable)
Onsite
243-245 Charles Street
40
Regular
Day (United States of America)
Pay Range
- /Hourly
Grade
4
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.