Site: Massachusetts Eye and Ear Infirmary
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Job Summary
Summary
Under the direction of the Director of Operations and in partnership with the Physician Director, this role oversees the daily clinical operations of the department to ensure efficient workflows, high-quality patient care, and an exceptional patient experience. The Clinic Operations Manager provides leadership for clinical staff, supports operational strategy, and collaborates across departments to implement process improvements, regulatory requirements, and organizational initiatives. This position is responsible for the overall management and performance of clinical operations within the department.
Does this position require Patient Care?
Yes
Essential Functions
-Provide day-to-day leadership and operational oversight for clinical staff across the department, including hiring, onboarding, training, scheduling, and performance management.
-Assess and maintain staff competencies to support quality care, safety, and regulatory compliance.
-Partner with department leadership to implement new workflows, operational processes, and regulatory requirements.
-Identify and support workflow and system improvements that enhance efficiency, patient care, and team effectiveness.
-Assist in developing and monitoring departmental operating and capital budgets while promoting responsible resource management.
-Allocate and redeploy staff as needed to support patient volume, operational priorities, and continuity of care.
-Promote a positive patient experience by ensuring resources are effectively utilized to meet the needs of diverse patient populations, including those requiring additional accommodations.
-Address patient questions, concerns, and service recovery needs in a timely and professional manner.
-Monitor operational and quality metrics, identifying opportunities to improve patient satisfaction, efficiency, and overall department performance.
-Collaborate with physicians, clinical leaders, and administrative partners to support departmental goals and strategic initiatives.
-Foster a collaborative, inclusive, and patient-centered culture focused on continuous improvement and operational excellence.
Education
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field required.
- Equivalent combination of education and relevant experience may be considered in lieu of a bachelor's degree.
Can this role accept experience in lieu of a degree?
Yes
Licenses and Certifications
- Certified Ophthalmic Assistant (COA) certification from the Joint Commission on Allied Health Personnel in Ophthalmology (JCAHPO) required.
Experience
- 5–7 years of progressive leadership or management experience in an ophthalmology practice or clinical setting required.
Knowledge, Skills, and Abilities
- Demonstrated leadership, staff development, and team management skills.
- Strong interpersonal skills with the ability to build collaborative relationships across multidisciplinary teams.
- Excellent verbal and written communication skills.
- Strong analytical, critical thinking, and problem-solving abilities.
- Ability to work independently, manage competing priorities, and thrive in a fast-paced clinical environment.
- Experience collaborating with physicians, clinical staff, and administrative leaders to support operational and patient care goals.
- Knowledge of healthcare regulatory and compliance standards.
- Proficiency with Microsoft Office applications and other healthcare technology systems.
- Working knowledge of medical terminology.
- Strong organizational skills with the ability to manage multiple initiatives while maintaining attention to detail.
- Commitment to delivering an exceptional patient and employee experience through operational excellence.
Additional Job Details (if applicable)
Onsite
243-245 Charles Street
40
Regular
Day (United States of America)
Pay Range
$96,886.40 - $140,899.20/Annual
Grade
7
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.