Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
JOB SUMMARY
This role supports healthcare teams by assisting with both clinical and non-clinical patient services under the direction of healthcare providers. Key responsibilities include taking vital signs, documenting patient information, scheduling appointments, and managing patient flow. This role involves direct interaction with patients to ensure their comfort and address concerns, as well as collaboration with physicians, nurse practitioners, and nursing staff to facilitate efficient care.
Essential Functions (Key Roles & Responsibilities)
*Interview patients to obtain medical information and measure their vital signs, weight, and height.
*Show patients to examination rooms and prepares necessary equipment for healthcare providers.
*Record patients' medical history, vital statistics, or information such as test results in medical records.
*Perform general office duties, such as answering telephones, taking dictation, or completing insurance forms. Acts as a liaison with other departments and advocates for patients with a positive customer service approach.
*Prepare treatment rooms for patient examinations, keeping the rooms neat, clean and supplies stocked.
*Clean and sterilize instruments and dispose of contaminated supplies.
*Performs other duties as assigned.
*Complies with all policies and standards
Posted Work Shift: 9:15am-5:45pm, M-F
Knowledge, Skills and Abilities
* Strong interpersonal and communication skills are essential for success in this position.
* Ability to prioritize tasks in complex and busy environment.
* Accuracy and attention to detail.
* Comply with all local, state and federal privacy and confidentiality rules and regulations.
* Ability to take vital signs, manual blood pressures, collect blood samples and other specimens.
* Comprehensive knowledge of medical terminology, procedures, and protocols.
* Proficiency in electronic health record (EHR) systems and medical office software.
* Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
* Managing one's own time and the time of others.
Additional Job Details (if applicable)
Degree: High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree? No
Licenses/Certifications: Basic Life Support [BLS] Certificate Preferred, Certified Medical Assistant Preferred, Emergency Medical Technician - Basic Certification [Massachusetts] preferred
Work Experience: Direct MA experience or medical field work 1-3 years Preferred
Onsite
20 Patriot Place
40
Regular
Day (United States of America)
Pay Range
$22.00 - $24.94/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.