About Us
We are a boutique medical aesthetics spa specializing in advanced skin care treatments and injectable services. We are seeking a highly professional, detail-oriented Spa Coordinator to serve as the cornerstone of our client experience. This is a client-facing leadership role that requires exceptional communication skills, a genuine passion for the aesthetic industry, and the ability to drive both service and retail excellence.
Key Responsibilities
- Serve as the first and lasting point of contact for all clients, delivering a consistently warm, polished, and professional experience
- Manage all aspects of appointment scheduling, confirmation, and follow-up for facial treatments, skin care services, and injectable consultations
- Handle multi-line phone communications with professionalism and efficiency, converting inquiries into booked consultations
- Accurately process point-of-sale transactions, client records, and gift certificate sales
- Maintain the reception area and retail boutique to the highest standards of presentation at all times
Client Education & Sales
- Develop and maintain thorough knowledge of all services offered, including facial treatments, advanced skin care protocols, and aesthetic injectables
- Confidently present service offerings, membership programs, and retail skincare products tailored to each client's needs and goals
- Meet and support individual and team sales performance benchmarks
Operations & Team Support
- Coordinate clinical staff scheduling and workflow to ensure seamless, on-time service delivery
- Assist with inventory management, product stocking, and boutique organization
- Participate in staff meetings, training sessions, and ongoing education initiatives
- Support the planning and execution of in-office events, promotions, and community marketing efforts
- Assist in onboarding and mentoring new front desk team members
Qualifications/Preferred Skills
- Minimum 2 years of experience in a medical spa, luxury spa, or upscale hospitality or retail environment
- Familiarity with aesthetic injectable services and terminology
- Demonstrated experience in client-facing sales and service roles
- Proficiency with appointment scheduling and practice management software
- Bilingual English/Spanish(a plus)
- Flexibility to work Saturdays as part of a regular schedule
Professional Attributes
The ideal candidate presents with a polished, professional appearance and embodies the standards of a high-end aesthetic practice. They are self-motivated, organized, and composed under pressure. They communicate with clarity and warmth, demonstrate strong attention to detail, and approach every client interaction with genuine care and hospitality. A collaborative spirit, positive attitude, and commitment to continuous learning are essential.