AMNA Customer Quality E3

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. 

What We Offer

Salary:

$96,000.00 - $132,000.00

Location:

Austin,TX

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. 

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. 

Candidate must reside in Austin, TX

Key Responsibilities

• Be the Customer quality interface for Customers in AMNA , addressing FAs and driving internal processes to ensure continuous Improvement in FA Cycle time, one of the key elements of the VOC (Voice of the Customer) program Be a facilitator for our FSO team to progress on the quality and Lean Six Sigma journey, from problem statement accuracy to proficiency into 8D’s Managing the APS Governance at field. Provide 8D Training to improve actionable Data analytics and Problem Solving capabilities, Develop and Deploy Quality Tools and Methods Interacts with customers and functional managers and engineers in product development, design, test, marketing, sales, planning, manufacturing, etc. These interactions often are with regard to potential, real or perceived customer quality or reliability concerns arising from technical, administrative or logistical events. Identify systemic issues and drive continuous improvement across the assigned business unit. Success in this role will be measured against business unit customer satisfaction indicator and customer quality indicators. Interfaces with customers, vendors, and various company departments to resolve quality problems and provide information. Manages QMS and ensures compliance to requirements through internal audits, external certification ISO standards and sourcing audits via Applied's SSQA process Coaches, mentors and conducts training for targeted organizations on quality processes. Reduces qualification cycle time and cost while still meeting reliability performance requirements

Functional Knowledge

• Extensive knowledge of Quality processes and standards Demonstrates depth and/or breadth of expertise in own specialized discipline or field Familiar with the Semiconductor industry and tools

Business Expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

Leadership

• May lead functional teams or projects with moderate resource requirements, risk, and/or complexity

Problem Solving

• Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgment and identify innovative solutions Need to have a wide knowledge and Experience with the Quality tools and methods Need to be very methodical and structured way, do a good priority for Tasks, succeeding to overcome major obstacles to get to the resolution

Impact

• Impacts the achievement of customer, operational, project or service objectives; work is guided by functional policies

Interpersonal Skills

• Managing without authority Drive for a change other groups Thinking out of the box Communicates difficult concepts and negotiates with others to adopt a different point of view

Education:

• Bachelor's Degree in Engineering

Experience:

• 4 - Years

Advantage: English and Korean language skills are a plus

Relocation not required

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

No

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_Program@amat.com, or by calling our HR Direct Help Line at 877-612-7547, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.