About Oliver Wyman
At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments.
As a business of Marsh, we work alongside the world’s leading experts across risk, reinsurance and capital, people and investments, and management consulting. Together with Marsh Risk, Guy Carpenter, and Mercer, we help organizations build resilience and competitive advantages from every angle. With annual revenue over $24 billion and more than 90,000 colleagues in 130 countries, Marsh helps build the confidence to thrive through the power of perspective.
For more information, visit oliverwyman.com, or follow us on LinkedIn and X.
Job Overview:
TheAI Product EnablementRegional Managerleads the day-to-day execution of the AI Capability & Enablementteamwithin Quotient Insidein theAmericas. Operating at the intersection of Product Strategy and Product Delivery, this role translates firm-wide AI priorities into structured coaching, triage, experimentation, and scalable guidance. This role willbe responsible fordeveloping the acceleration strategy toadopt thefirm's AI products acrossthe region.
This role serves as a linchpin between strategicintentpracticalexecutionand hands-on-management— owning the operating rhythms, stakeholder coordination, and workflow management that enable AI usage to scale responsibly across Oliver Wyman. The Manager is both hands-on and systems-oriented, ensuring high-quality enablement whileidentifyingpatterns, gaps, and improvement opportunities.
Please Note: Oliver Wyman/Marsh operates a hybrid working policy of 60% in-office attendance
Key responsibilities:
Execution & Operating Model Delivery
Lead day-to-day operations of the AI Capability & Enablement function, ensuring coaching, triage, experimentation, and standards-setting activities run effectively
Design and manage structured workflows for intake, routing, escalation, and feedback loops
Track key performance indicators (e.g., adoption patterns, recurring use cases, response time, enablement effectiveness) and recommend course corrections
Keep a pre-built performance/analytics dashboardup to date
Community Engagement & Triage
Monitor OW channels and serve as a clearing house for responding to AI questions and actioning requestsAssess inbound needs and route appropriately:
Direct bugs or platform issues to formal feedback mechanisms
Guide general AI usage questions to living exemplars, prompt libraries, or training materials
Connect teams tackling similar use cases acrossOliver Wyman and Marsh
Maintain clarity and professionalism in high-frequency interaction with senior and junior colleagues
Coaching & AI Experimentation
Provide AI coaching through office hours, working sessions, and 1:1 supportwithcolleagueswhoreach outviafeedback channels
Guide colleagues in translating ambiguous problems into AI-solvable use cases
Conducting hands-on experimentation with AI tools, including:
Meta-prompting refinement
Custom GPT configuration
Workflow design andprototyping
For high-value or repeatable problems,facilitatesessions that teach approach and thinking — not deliver final outputs
Promote responsible, scalable, and effective AI usage across the region
Pattern Capture & Institutional Learning
Identifyrecurring patterns across user requests and use cases
Synthesize insights into reusable artifacts (living exemplars, blog posts, short demos, structured guides)
Contribute learning inputs to Product Strategy and the Director of AI Product Enablementin a helpful/usable format at a regular cadence
When needed, develop repeatable enablement assets
Stakeholder Coordination & Project Leadership
Leadmultiple distinctenablement initiatives from planning through execution (e.g., rollout of new prompting standards, custom GPT playbooks, adoption pilots)within the region
Coordinate cross-functional contributors across Product Strategy, Design,Engineering,Training & Comms, and platform teams
Support roll-out of new AI capabilities within the region
Manage project timelines, risks, dependencies, and stakeholder communications
Ensure regional executionremainsaligned with enterprise AI priorities
Regional Leadership and Team Management
Lead, coach, and develop a team of AI Product Enablement Analysts
Foster a collaborative, high-performing culture focused on continuous learning and exceptional user experience
Allocate resources across product launches, enablement initiatives, and regional priorities
Balance regional business needs whilemaintainingalignment with global AI strategy
Responsible forestablishingteam priorities in alignment with regional and global priorities, operating rhythms, and managing performance expectations
Experience Required:
6–9 years of experience in AI enablement, digital delivery, product operations, project management, or related roles
3+ years of people management experience, including managing and developing high-performing teams
Demonstrated experience leading cross-functional initiatives with defined deliverables
Hands-on experience working with AI tools and workflows (e.g., custom GPTs, prompt engineering, AI assistants)
Experienceoperatingin professional services or complex, matrixed environments preferred
Skills & Attributes:
Structured operator with strong project management and facilitation skillsincluding coaching
AI experimentation fluency (meta-prompting, workflow testing, custom GPT exploration)
Strong stakeholder coordination and communication skills
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