We are looking for a dynamic, detail-oriented, and proactive E-Commerce Operations Executive to support and optimize the daily operations of our e-commerce platform.
The successful candidate will play a key role in managing product catalogue accuracy, online merchandising, campaign execution, website quality control, and customer experience optimization across our Magento-based e-commerce platform.
This role requires a combination of e-commerce operations, technical coordination, analytical thinking, and commercial awareness to support the continued growth of our online business.
Key Responsibilities
E-Commerce Catalogue Management
- Manage and maintain product catalogue, categories, pricing, specifications, attributes, and product content on the ecommerce platform
- Ensure all product information, descriptions, technical specifications, and visuals are accurate, complete, and optimized
- Coordinate product launches, new arrivals, stock updates, and promotional offers across the website
- Maintain data consistency between ecommerce platform, ERP, inventory systems, and internal databases
- Conduct regular catalogue audits and quality checks to identify and correct errors or inconsistencies
Online Merchandising & Campaign Execution
- Create, schedule, test, and publish banners, landing pages, promotional campaigns, and ecommerce offers
- Ensure all campaigns and promotions are correctly displayed and functioning across desktop and mobile devices
- Optimize product visibility, category merchandising, cross-selling, upselling, and homepage placements
- Support major commercial events, seasonal campaigns, flash sales, and product launches
E-Commerce Operations & Website Management
- Monitor website performance and identify issues impacting customer experience or conversion
- Liaise with developers, IT teams, and external agencies to resolve technical issues and implement platform improvements
- Raise and follow up on support tickets until resolution
- Conduct regular testing of the website, checkout process, payment methods, promotions, and customer journey
- Ensure website content and functionalities remain updated and aligned with business objectives
Performance Monitoring & Optimization
- Monitor ecommerce KPIs such as traffic, conversion rate, abandoned carts, product performance, and sales performance
- Provide recommendations to improve customer experience, online conversion, and operational efficiency
- Support SEO best practices including metadata, URLs, product structure, and content optimization
- Use AI-powered tools and digital solutions to improve productivity, content management, and ecommerce operations
Cross-Functional Coordination
- Work closely with Marketing, Ecommerce, IT, Customer Service, Warehouse, and Buying teams
- Coordinate with warehouse and buying teams regarding stock availability, product issues, and fulfilment concerns
- Provide support on ecommerce projects, new feature implementations, and platform enhancements
Key Performance Indicators (KPIs)
- Product catalogue accuracy
- Timely deployment of campaigns and promotions
- Website content quality and consistency
- Reduction of pricing and stock discrepancies
- Ecommerce operational efficiency
- Contribution to customer experience and online conversion improvements
Profile & Qualities
- Highly organized with strong attention to detail
- Proactive, solution-oriented, and adaptable
- Strong analytical and problem-solving skills
- Commercial awareness with customer-centric mindset
- Able to work under pressure and meet deadlines
- Excellent communication and interpersonal skills
- Passionate about ecommerce, digital retail, and online customer experience
- Continuous improvement mindset and willingness to learn new technologies
Education & Experience
- Degree or Diploma in IT, Ecommerce, Digital Marketing, Business Information Systems, or related field
- Experience with e-commerce platforms, preferably Magento
- Understanding of e-commerce operations and online retail workflows
- Familiarity with CMS platforms, product management systems, and digital merchandising
- Basic understanding of SEO and ecommerce analytics tools will be an advantage
- Experience in retail, consumer electronics, or omnichannel business will be an advantage
- Knowledge of AI tools and digital productivity platforms will be considered an asset
Technical Skills
- Magento administration experience preferred
- Good knowledge of Microsoft Excel and Google Sheets
- Familiarity with ecommerce reporting and analytics tools
- Understanding of online payment flows, ecommerce promotions, and customer journey processes
- Basic HTML knowledge will be an advantage
Why Join Us?
- Be part of one of Mauritius’ leading retail and ecommerce businesses
- Work in a fast-growing and evolving digital retail environment
- Exposure to e-commerce innovation, AI-powered tools, and digital transformation projects