Patient Access Representative I

Join Cleveland Clinic’s Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoyitswide variety of shopping and dining, proximity to sporting events, and theoptionof walking or biking to work. While enjoying theperksof being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. 

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. Patient Access Representatives deliver what matters most to our patients and their families, ensure exceptional experiences and thrive on making positive impacts in the community. As a Patient Access Representative, you will be the first person the patient will interact with once they are through security, allowing you to set the tone for how the visit goes. Patients are not at their best during an Emergency Department visit, requiring this caregiver to have empathy. Your role is essential to ensuring a seamless model of access for patients, physicians, and family members and making each patient’s day better. 

This role is a great steppingstonetoothers within Customer Service and various departments withinClevelandClinic. You can also take advantage of the tuition reimbursementto obtain yourMaster’s Degree.

A caregiver in this position worksevenings from 3:00PM – 11:30PM.

A caregiver who excels in this role will: 

• Perform registration and completean accurateface-to-face interview to obtain demographic, insurance,medicaland financial information.

• Crosstrain tostaffall areas of patient access, such as front desk, admitting office,EDand cash register. 

• Maintain productivity and quality standards.

• Function as a Super User and act as a resource fortraining ofnew caregivers. 

• Provide registration and cash collection access in Epic.

Minimum qualifications for the ideal future caregiver include: 

• High School Diploma or GED and two years of experience in a customer facing role with in-person or phone contact

• ORanAssociate’s Degreeand one year of experience 

• OR aBachelor’s Degree

• Knowledge of medical terminology sufficient to understand physician orders OR completion of course within one year

• Basic PC software application knowledge and ability to use multiple data systems

Preferred qualifications for the ideal future caregiver include:

• Experience in healthcare,billingand coding

• Prior experience working for an insurance company