When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.
The Team Lead Medical Assistant supports day-to-day clinical operations while serving as a mentor and a resource for Medical Assistants and other support staff. In addition to performing the full scope of MA I and MA II responsibilities, the Team Lead MA helps coordinate team workflows, reinforce training, and contribute to a positive patient and staff experience. This role collaborates closely with departmental leadership and clinical teams to ensure consistent, high-quality care.Job Description:
ESSENTIAL DUTIES & RESPONSIBILITIES (including but not limited to):
oPerform all MA I and MA II responsibilities, including patient rooming, clinical support, documentation, and care coordination
oActs as a mentor and preceptor to Medical Assistants and student externs
oServe as a team resource on clinical workflows, EMR use, and department standards
oMonitors daily patient flow and address operational challenges (e.g., delays, room availability, supply issues)
oResolves immediate patient concerns and service recovery, escalates where and when appropriate
oSupports provider efficiency and team coordination throughout the day
oAssists with onboarding, training, and reinforcing a positive patient experience, quality and safety protocols
oLiaise with managers and clinical teams to address issues and improve workflows
oParticipates in or leads small-scale projects, quality initiatives, or workflow optimization efforts
oReinforce clinical protocols, infection control practices, and departmental policies
oHelps support staff scheduling and float coverage as needed
Qualifications
Education
oHigh school diploma or GED required
o Completion of an accredited Medical Assistant training program preferred
Experience
oMinimum 3 years of Medical Assistant experience required or associate’s degree or higher in lieu of Medical Assistant experience
oPrior experience supporting clinical teams or projects strongly preferred
oLicensure, Certification, Registration
oBasic Life Support (BLS) certification required within 6 months of hire
oMedical Assistant Certification preferred
Skills, Knowledge & Abilities
oProven ability to mentor, train, and support peers in clinical settings
oStrong organizational and problem-solving skills; ability to respond to day-to-day challenges
oProficient with EMR systems, clinical protocols, and patient flow best practices
oExcellent communication, teamwork, and customer service skills
oKnowledge of medical terminology, infection control, and compliance standards
Pay Range:
$23.15 - $31.16The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.
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