Patient Family Liaison, Emergency Room, 36hr Evenings

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description:

Winchester Hospital, a 5x Magnet designated and Top Massachusetts recognized 183-bed regional hospital, is the leading provider of comprehensive health care services in the northwest suburban Boston area.

The ED Patient Family Liaison role is a customer-facing position in the Emergency Department that helps improve patient flow and the overall patient/family experience. The liaison greets patients and visitors, assists with pre-registration, provides non-clinical support, monitors wait times, communicates updates, escorts patients, and helps create a welcoming environment.

QUALIFICATIONS:

Education Required:  High School Diploma or equivalent

Experience: Required:  Prior customer service and/or experience in a health care setting

Other Skills/Knowledge

Required:

• For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the hospital team.

• Excellent interpersonal and communication skills

• Excellent decision-making skills

Preferred:  Knowledge of EPIC

Schedule: Three (3) 12hrs shifts (evenings - 11a-11p) including weekend and holiday rotation

Pay Range:

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law.  Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled