Customer Service Representative - Eurofins BioPharma Product Testing Toronto, Inc.

Reporting directly to the Department Head, this position is responsible for fulfilling all customer service responsibilities to support the Biopharmaceutical Product Testing laboratory. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.

OVERALL OBJECTIVES AND RESPONSIBILITIES

• Liaise with company customers through phone, e-mail and in person;
• Maintain superior customer relations;
• Manage customer scheduling of projects;
• Coordinate project tracking and client management;
• Create new client accounts and link standard quotations from eLIMS;
• Follow up Coupa orders;
• Retrieve and archive C of As
• Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);
• Creating memos;
• Verifying information on on-going projects;
• Handling other duties promoting the achievement of customer service and business goals including internal sales;
• Ensure regulatory compliance;
• Other tasks as requested by supervisor.