Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Responsible for managing front desk activities, coordinating patient appointments, and providing excellent customer service to patients and visitors.
Qualifications
Qualifications:
High School Diploma or equivalent required.
Associate's degree in a health related or management field preferred.
1+ years of experience in a similar administrative role, preferably in a healthcare or medical office setting.
Epic experience preferred.
Additional Knowledge, Skills and Abilities:
- Excellent customer service and interpersonal skills, with the ability to communicate effectively and professionally with patients, staff, and visitors.
- Strong organizational and multitasking abilities, with attention to detail and accuracy.
- Proficiency in using computer systems, electronic health records, and scheduling software.
- Knowledge of medical terminology, insurance processes, and general office procedures in a healthcare setting.
- Ability to handle sensitive and confidential information with professionalism and discretion.
- Strong problem-solving skills and the ability to remain calm and composed in high-pressure situations.
Additional Job Details (if applicable)
Schedule and Work Model:
Full-time, Monday through Friday, standard business hours (8am-4:30pm).
On-site at Newton Wellesley Hospital in Newton, MA.
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$19.37 - $27.71/Hourly
Grade
4
EEO Statement:
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
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