Job Title
Regional Facility Manager
Job Description Summary
The Facilities Manager is responsible for the overall operational, financial, and strategic management of a high-rise building, campus, or property portfolio. The role ensures the effective delivery of all facility services, including engineering, maintenance, life safety, security, custodial services, and vendor management, while maintaining compliance with regulatory, contractual, and company standards.
The position leads facility management teams, manages service providers and contracts, oversees budgets and capital planning, and ensures a high level of client and occupant satisfaction. The Facilities Manager acts as the primary point of contact for clients, driving operational excellence, service innovation, cost optimization, and continuous improvement across all facility operations.
Job Description
About the role:
- Oversee day-to-day operations of facilities, high rise or campus ensuring that all services are effectively delivered and facility needs are met including custodial, life-safety, engineering and general maintenance. Ensure that staff implements and provides these services in a manner consistent with C&W policies and ownership directives
- Manage service contracts cost effectively. Responsible for all aspects of service delivery pursuant to these contracts, responsible for periodic and ongoing performance and financial review, conducting RFP’s, and assuring payments and invoicing match contract pricing. Initiate audit & control systems to ensure statutory, policy and contractual commitments are met
- Lead the facility management team in the supervision of maintenance programs relating to the interior and exterior conditions and appearance and operation of the facilities• Ensure that facility management staff consistently provides positive and prompt response to requests from the client and building tenants/occupants
- Ensure facility management staff implements ongoing contract review programs to constantly assess client, tenant and occupant needs and to assure problems are being solved promptly and to the mutual benefit of the tenant, owner and the properties
- Prepare and deliver consolidated reporting and reviews of all budgets, financial reports (monthly and quarterly), contracts, expenditures and purchase orders related to the facility(s) or complex
- Develop, prepare and explain the annual facility budget, quarterly forecasts, and business plans• Assist in development of capital budgets for the property. This includes contributions towards a five- year plan of maintenance, facility improvement and cost reduction initiatives
- Coordinate the collection, analysis and reporting by the facility management team of statistical data and analysis to provide accurate and current assessment of facility management objectives, work order productivity, cost savings and improvements. Review work order metrics and system to identify service gaps and recurring issues and provide corrective actions• Approve all positions and direct the hiring, training and motivational activities of the facility management staff. Responsible for effective and proactive employee relations with all site staff. Conduct and approve all performance evaluations of facility management staff
- Manage and drive customer focus within all areas of operational activities and ensure that effective relationships are maintained with key client contacts• Drive innovation through the development of best practices, operational and service efficiency as well as the identification of industry trends and tools that would contribute to our operational excellence goals
- Ensure that facility management staff require all tenants and vendors comply with insurance requirements and coordinate all claims as required
About you:
- Bachelors degree in Facilities Management, Corporate Real Estate, Project Management or Business Administration required
- Minimum of 8-10 years of facility management experience with at least 3 years at the level of Facility Manager
- Experience in leasing, construction, engineering and all facets of property operation and building management
- Experience with human resource and performance management processes
- Experience with critical system environments preferred
- CMMS/Work Order Management experience preferred
- Proficient in understanding management agreements and contract language
- Ability to read and understand construction specifications, blueprints, and single line diagrams
- Skilled in Building Management Systems maintenance and monitoring
- Excellent computer and systems knowledge; Strong literacy in Microsoft Office Suite (MS Word, Excel, PowerPoint)
- Strong discipline of financial management including financial tracking, budgeting and forecasting
- Knowledge of Financial Systems (Yardi a plus)
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
- Being part of a growing global company;
- Career development and a promote from within culture;
- An organisation committed to Diversity and Inclusion
- We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”