People Services Helpdesk Admin, North America

Job Title

People Services Helpdesk Admin, North America

Job Description Summary

This individual will act as front-line point of contact for employee inquiries which include but not limited to Benefits, Payroll, Compensation, Regulatory & Compliance, Employee Relations, Information Technology, Talent Acquisition, Talent Management, HRIS, Procurement and Accounts Payable functions. He or She will be responsible to coordinate and maintain the full employee life cycle within the standard company processes and various platforms.

Job Description

About the Role:

• Entry-level HR Advisor in large and complex organization supporting US and Canada

• Administrative and clerical responsibilities, including providing satisfactory and accurate updates/answers/resolutions to employees’ inquiries and concerns 

• Responsible for providing Shared Services Tier 1 level support and inquiry triaging

• Knowledge and expertise of all HR matters across the entire employee life cycle, from hire through retire and across a complex business

• Respond to questions regarding standard HR procedures and practices to support Managers and Employees across all supported systems

• Provide high-level customer service to all internal and external clients across all levels and business lines, including but not limited to answering phone calls, chat, cases, and email inquiries within required SLA.

• Effectively manage workload within HR ticketing system.

• Collaborate and liaise with various stakeholders and HR Centers of Excellence, to support COE work within Tier 1.

• Meet standard Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)

• Communicate successfully using multiple types of technology – email, phone, messaging, etc.

• Maintain direct ownership of tasks/projects.

• De-escalate situations involving dissatisfied employees.

About You:

• Bachelor’s degree in Human Resources, Business Administration, or other related field.

• 2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience).

• Demonstrates self-direction and ability to work under moderate supervision.

• Experience with Workday, ServiceNow, and other related systems.

• Amenable to work at night, and during Philippine holidays.

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.

INCO: “Cushman & Wakefield”