Critical Site Shift Engineer

Job Title

Critical Site Shift Engineer

Job Description Summary

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.


As the post holder, you will be expected to have extensive understanding of Building services (Mechanical, Electrical, Plumbing & associated assets). As an integrated member of the engineering team, you will be responsible for effective inspection, operation and maintenance of all associated MEP assets within the critical facility, with a primary focus on critical facilities risk management, enhancing the quality of the service delivery through effective technical engineering capabilities.


Supporting the site supervisor in the overall delivery of day-to-day MEP operations in line with Cushman and Wakefield /Thomson Reuters process and procedures. One of the key activities involves the role of authorised person for LV Electrical Systems and critical infrastructure to Level 10 tier 3 data environment with 100% critical uptime. You will be authorised to issue PTW, ensuring compliance with method statements, risk assessments, Cushman and Wakefield /Thomson Reuters and Supplier Health and Safety procedures.

Job Description

Key Responsibilities

• Operate all MEP systems within the Critical Facility/Data Centre in a competent, and confident manner (including MV/LV Electrical isolations/operations). Making recommendations for improvement and providing concise technical reports when required.
• Ensure that Specialist Vendors service visits are completed efficiently, and quality of work has been inspected, and recommendations are communicated to the Cushman and Wakefield Team
• Ensuring minimum staffing arrangements are always maintained.
• Accurately reporting of all completed work orders, including precise recording of any critical spares/stock items used during these tasks. Utilising the FAMIS platform.
• Attend Weekly Team meetings and Quarterly Team Meetings when scheduled.
• Reviewing and preparing MOP’s, SOP’s and EOP’s, as well as proactive participation through relevant EOP scenario drills (BEST or MOCK Drills).
• Completing the weekly reports, ensuring that significant events or activities are noted and effectively communicated to Cushman and Wakefield management.
• Actively participate and complete Health and Safety compliance activities, such as Hazard/Near Miss Reporting and regular attendance/completion of scheduled Toolbox Talks.
• Accountable for the compliance with Cushman and Wakefield /Thomson Reuters MEP process and procedures when undertaking all relevant work orders, ensuring risk management documentation (RAMs, MOP, SOP or EOP) is in place for all critical works.
• Liaise with the supply chain, when ordering M&E components for remedial/corrective works.
• Attend nominated training courses as identified by Cushman and Wakefield management in line with agreed Training Matrix. 
• Undertake Site Specific Technical Assessments and Skills Gap Analysis at intervals defined by Cushman and Wakefield /Thomson Reuters.
• Take ownership of areas (including all plant rooms) under Cushman and Wakefield control, ensuring they are brought up too and maintained to the required show site standards.
• Evaluate and escalate any potential risks, with an assessment of impact, probable causes and mitigation opportunities.
• Actively contribute to continuous improvement of safe systems of work, ensuring compliance with relevant Health and Safety policy and procedures.
• Complete Reactive, Planned & Corrective Work Orders on the CAFM System FAMIS in line with SFG20 and ensure reliability of assets through excellent standards of maintenance delivery.
• Escalation of all ONWH Alarm Notifications in line with agreed escalation procedures for EMEA MEP operations.
• Accurate completion of all FAMIS Work Orders that have been allocated for completion by the CMMS. Including accurate capture of time spent on tasks and clear/concise details of works undertaken. With no errors input onto the system
• Efficient and Effective completion of FAMIS Work Orders that have been allocated, ensuring that Work Orders have been acknowledged and completed within SLA.
• Write and submit service now tickets ensuring CR’s are submitted in time and correctly.
• Mange the access and PTW process with the landlord for booking in works

Experience and Qualifications

• Minimum of 5 years relevant experience in Critical Environments such as Banking HQ and Data Centres
• LV Authorised Person (A Bonus)
• Electrical/Mechanical Engineering apprenticeship or similar
• C&G Pts. 1 & 2, equivalent or exceeds.
• 18th Edition IEE: Wiring and Installation (Ability to attain 18th Edition through additional training if you have 17th Edition)
• C&G 2391 test and inspection; BS 7671:2001 for inspection, testing and certification.
• Excellent communication skills and the ability to deal with all levels of staff.
• Proactive in achieving the highest standard of operation.
• Have good IT and report writing skills.
• Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
• Individuals who can demonstrate commitment and previous experience; but not meet all the required technical qualifications may be considered subject to Operations Directors approval.
• Demonstrate a willingness to attend on and off-site training for MEP assets, this may require nights away from home due to the nature of the specialist training.
• Physical Fitness.
• A high level of initiative, with drive to continuously improve the operation.
• A smart presentable corporate appearance.
• Advanced communication skills with a full understanding of customer needs & expectations.
• Ability to comprehend and act upon both verbal and written instructions.
• Enthusiasm and demonstration of pro-activity, diligence and alertness, with the willingness to participate in appropriate internal training programmes.
• Integrity, honesty and punctuality is also expected.

Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.

INCO: “Cushman & Wakefield”