Specific Duties
• Provide sales information to Sales Manager each month to support development of proposed forecast.
• Work with Sales Manager to develop and execute sales plan once proposed forecast is approved.
• Implement product sales strategies to ensure sales goals and targets are achieved.
• Utilize selling skills to ensure customer needs are met and territory sales targets achieved through regular customer contact.
• Identify new business opportunities and gain new or expanded business within territory while maintaining existing business.
• Develop and communicate: daily, weekly & monthly plans and results; cycle goals, sales targets and results to Sales and Marketing Management.
• Communicate market intelligence to Sales and Marketing Management.
• Attend marketing activities, conferences, health talks, exhibitions, booth and trade displays as required.
• Conduct video showings/slide presentations/in-service/trials/market research and advocate speaker meetings with customer base, as required.
• Ensure all activities in territory are executed with professionalism and comply with AbbVie standards and Code of Conduct.
• Develop and maintain territory and customer records.
• Attend regular departmental meetings with manager to build in continuous feedback mechanisms.
Professional Competencies
Professional Knowledge
• Understand and adopt product, disease and market knowledge to fulfill customer needs
• Understand product positioning and competitiveness, communicate to customer with effects
• Read and analyze the market, competitor information and potentials
• Fair understanding to territory and healthcare system
• Able to sell by utilizing product portfolio and marketing promotions
• Be a professional problem solver
Professional Skills
• In Detailing, manage to deliver convincing product knowledge and promotion message by valid customer segmentation
• Able to handle key issues; interact with customer with effective selling skills for mutual solutions
• Adopt Challenger skills to change customer opinions and handle conflicts
• Proactively seeking feedback and react with actions respectively to deliver results
Customer Management
• Customer Satisfaction
• Build long-term positive customer relationship, adjust methodology according to segmentation
• Manage key stakeholders and opinion leaders with proficient communication skills
• Build efficient information network, foresee opportunities and manage customer status
SFE & Action Plan
• Plan, execute 90-Day territory management plan with flexibility
• Manage territory resources with timely accuracy
• Utilize SFE and other tools to collect customer data and visit records and further analyze it to plan
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