The IT Support Specialist will refer to the Team Leader HelpDesk Romania & Bulgaria.
Your main tasks will be:
- To support all stores by answer incoming calls and log all colleagues questions and issues accurately and efficiently into ticketing system;
- To support all stores placed in Bulgaria;
- To participate to store openings in order be sure that everything is running smoothly (should be around 5-6 openings per year for 1 week before and during the opening)
- To ensure that all hardware and software is ordered, delivered and tested before a new store opening;
- To ensure that all stores have a good knowledge of rules, routines, procedures and our store systems;
- To develop and improve administrative routines and procedures.
What can you expect from us?
- An immense development opportunity - personal and professional;
- An opportunity to work in a young and fast growing organization;
- An intense and customized introduction period;
- An attractive salary package; meal tickets, medical insurance, 20% discount on JYSK products, vacation tickets depending on the seniority
The job is based in Bozhurishte, but travelling activity within Bulgaria should be expected.