Job Purpose
To perform a wide variety of administrative and care management duties in a timely manner to support the smooth running of care operations. To co-ordinate activities effectively and efficiently in order to provide the highest quality service to clients.
The Role
- Responsible partly for aspects of office administration activities whilst being reactive to the needs of the business.
- Warmly greet visitors to the office; answer phone calls in a polite, professional manner, passing on clear messages where appropriate.
- Coordinating care packages, related communications and client requests.
- Maintain effective systems ensuring that all filing and databases are kept up to date.
- Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
- Participating on-call rota and handover.
- Support the recruitment and pre-employment checks processes where appropriate.
- Coordinate Care Professional retention activities such as newsletters, Care Professional of the month /quarter etc.
- Support projects and IT initiatives where appropriate.
- Control the office supplies and make sure they are in accordance with office needs.
- Carry out any other duties deemed necessary for the successful operation of the business.
- Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
- Ensure all role-related filing and data are up to date
- To undertake any support or admin duties as required by the Franchise Owner or Care Manager
- Be flexible to meet the demands of the business including participating in an on-call rota. Which means it may require you to support team members emergency situations
- Processing job applicants and booking in for interview.
- Supporting Networking in the local community and supporting marketing activities.
- Care scheduling.
- Accountable for invoicing and payroll administration including entering billing hours and expenses.
- Support special projects and IT initiatives where appropriate.