The SMAO Line Manager II role reports into the Clinical Study Leadership (CSL) SMAO Director and is a people leader responsible for the direct management of a cohesive regional team of 15-17 Study Management Associates (SMAs), who serve as front-line study execution staff. They position their direct reports for success to deliver best-in-class study execution. They are responsible for providing the necessary guidance and support for SMAs to master new skills, maximize operational efficiencies, and reach their full potential.
Responsibilities
- Drive for best-in-class study execution by creating a globally inclusive, innovative, empowering environment built around skill enhancement, strategic/critical thinking, and continuous learning.
- Performance management of direct reports, including but not limited to collecting stakeholder feedback, conducting and documenting performance discussions, setting clear and measurable goals, performing goal progress updates, and other business HR-related requirements.
- Provide SMAs with the opportunity of professional success and enable growth into future leadership roles through mentoring, individualized development plans (AbbVie employees), and providing stretch opportunities.
- Support business continuity, shifting needs, and organizational deliverables across the portfolio through efficient, flexible, and strategic resource management including both short- and long-range demand, evolving geographic footprints, all aspects of vacancy management, and individual growth and development.
- Ensure awareness and adherence of direct reports to corporate and divisional policies and procedures in alignment with worldwide regulations and guidelines by prompting on-time completion and reinforce expectations of required training.
- Contribute to the development of Quality Systems Documents (QSDs) and the training curriculum for roles within SMAO.
- Develop and nurture relationships with direct reports and partnerships with cross-functional stakeholders to support implementation of aggressive execution strategies and drive results across study teams.
- Support organizational efficiencies, process improvements, and best practices by contributing to SMAO/CSL/CDO workstreams and/or initiatives.
- Mentor peer SMAO Line Managers, as needed.