Sr. Complaint Engineer

Job Summary: 

Responsible for managing supplier quality and claims after SOP, ensuring production continuity, and driving problem-solving with cross-functional teams.负责SOP后供应商质量管理和索赔处理，确保生产连续性，并推动跨部门问题解决。

Roles and Responsibilities:

1) Manage quality claims with suppliers for BBM purchasing parts after SOP;
1) 负责零件SOP后的投诉处理和供应商质量管理；
2) Ensure short-term delivery solutions to maintain production and customer schedules during claim-related disruptions;
2) 制定并执行围堵措施，确保质量问题发生时的生产和客户短期交付；
3) Drive sustainable problem-solving initiatives using appropriate quality methods, and lead quality discussions with suppliers and internal cross-functional teams;
3) 主导供应商及内部各部门的质量讨论，使用适当质量工具解决问题；
4) Achieve reimbursement of quality-related non-conformity costs caused by supplier deviations;
4) 对供应商导致的质量投诉进行失效索赔；
5) Develop and implement effective incoming inspection strategies to ensure consistent quality assurance;
5) 制定零件进货检验的质量管控策略；
6) Monitor key quality performance, conduct escalations when necessary;
6) 监控关键质量指标，必要时发起内部升级；
7) Leverage lessons learned to drive preventive measures and push for their implementation in new projects.
7) 总结经验教训，应用于新项目并推动预防措施落实。