Your main areas of responsibility in this position will include:
- Provide functional support for issue raised by SAP S/4HANA FICO users
- Analyze incidents, service requests, and system issues reported by end users
- Resolve standard functional issues independently whenever possible
- Escalate unresolved issues to higher support levels with complete analysis and documentation
- Perform root cause analysis involving SAP configuration, business processes, and integrations
- Define business requirements for developments and enhancements (Post Design Change)
- Communicate with business users, local finance teams, technical teams, project teams, and owners of integrated systems during issue analysis
- Perform simple SAP customizing/configuration changes within approved scope
- Support User Acceptance Testing (UAT) for system enhancements, configuration changes, and custom developments
- Prepare user documentation, work instructions, and knowledge articles for new features and solutions
- Deliver user training and knowledge transfer related to new functionalities or system changes
- Monitor recurring issues and identify opportunities for process improvements
- Participate in SAP projects as a functional representative
- Ensure compliance with internal processes and change management procedures.