We are seeking a talented individual to join our Claims Operations team at Marsh. This role is based in Kuala Lumpur under a hybrid working arrangement, requiring a minimum of three days per week in the office.
The successful candidate will support Hong Kong Claims Operations, handling General Insurance claims while collaborating with internal stakeholders, insurers and service providers to ensure timely and accurate claims processing.
Coordinator - Claims Services
We will count on you to:
Registration, Processing and Adjudication of claims (General Insurance) within turnaround time.
Assists in the determination of claim liabilities, value, and service provider fees and sets reserves, with low financial authority, according to company and legal standards
Ensure computed claims settlement and verified reimbursements from insurers are valid.
Diligently monitor and follow up on unsettled claims with insurers and/or outstanding information from clients.
Interact with stakeholders to ensure proper execution of tasks.
Prepare claims statistic report on a monthly basis including updating the documentation processes.
Proactively identify problems with the team or client and provide solutions.
Participate in project initiatives to improve efficiency and productivity of the department
What you need to have:
Bachelor’s Degree in any discipline
1–3 years of experience in claims processing or claims handling in General Insurance
Proficiency in reading Simplified/Traditional Chinese is required, as the role requires reviewing and processing claims-related documentation and correspondence from Hong Kong
Good command of spoken and written English
Proficient in Microsoft Office applications
Strong communication, interpersonal and stakeholder management skills
Detail-oriented with the ability to work in a fast-paced operational environment
What makes you stand out
Experience in Property & Casualty is an added advantage.
Familiarity with claims administration and claims operations processes
Ability to communicate in Cantonese is an added advantage when liaising with regional stakeholders
Strong analytical and problem-solving skills
Ability to manage multiple priorities while maintaining accuracy and service quality
Why join our team:
We help you be your best through professional development opportunities, interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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