This role is primarily responsible for providing simple to moderately complex support to the day-to-day time and labor process and ensure the accurate posting of timecard transactions based on relevant policies, regulations, and standard processes.
- Performs simple to complicated time and labor processes to support the overall timekeeping services in compliance with methodologies, relevant regulations, and established standards.
- Gathers and Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
- Performs weekly close process to ensure accurate posting of timecard transactions.
- Provides support on extracting period-end reports such as post-payroll reports based on the stakeholder’s requirements.
- Runs regular reports for timekeeping transactions.
- Answers simple to complicated timekeeping inquiries using company systems based on standard procedures.
- Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution.
- Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
- Performs simple to complicated routinary tasks in compliance with service-level agreements, processes, policies, and procedures.
- Assesses identified issues and collates documentation to assist in investigating and resolving common and recurring issues
- Contributes and supports in generating simple CI initiatives to streamline processes
- Performs ad hoc tasks as requested or assigned.
- Monitor, review and validate Oracle Time & Labor Interface reports
- Process simple and complicated SNOW requests pertaining to timekeeping, including monitoring and closing of cases.