Assistant Manager- Facilities

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Title

[Assistant Manager- Facilities]

Business unit

[IFM]

Reporting to

[Manager- Facilities]

Key stakeholders

Client- Bharat Bhandari

Direct reports

Team consisting of Vendor

Duties & responsibilities

What this job involves –

Floor Operations

Ownership of the day-to-day administration, including reports generation of the stock tracker.

Provide assistance to the FM in managing all administrative functions, and facility services and any other administrative functions as deemed by client.

Developing and implementing procedures and performance measures to ensure simplification and accuracy of work methods and reliability of FM

Ensuring an adequate supply of consumables/materials and service for the proper operation of services and enter into supply and service contracts as approved by the client

Maintain appropriate stock levels of all consumables to ensure smooth operations & escalate in time to achieve availability of stocks.

Maintain appropriate levels of Petty cash to support FM operations.

Vendor invoices processing aligned with Client finance process.

Statutory compliance check of all vendor invoices.

Routinely Inspect all services to ensure performance measures are being maintained

Set stretch targets for self to achieve maximum team performance

Reporting

Contribute to the Weekly FM Meeting Minutes

Contribute to the Monthly Management Report to client and other reports as required

Others

Participate in Emergency Evacuation procedures including crisis management and business continuity.

Manage all Health and Safety issues and actively participate in Health and Safety reviews

Performance objectives

Compliance with the Service Level Agreement established between Jones Lang LaSalle and IQVIA.

Achievement of contracted Customer Satisfaction expectations

Achievement of savings initiatives as agreed with IQVIA. 

Delivery of Agreed Initiatives as per IQVIA/Jones Lang LaSalle Initiatives Road Map

Achievement of service delivery goals as agreed with manager

Key skills

Experience in Facilities Management is required. Strong Customer Service focus Excellent people skills and ability to interact with a wide range of client staff and demands Knowledge of Occupational Safety requirements Strong PC literacy and proven ability to manage daily activities using various systems. Demonstrated experience with continuous improvement initiatives highly desirable Demonstrated experience with client reporting and preparation of reports required.

Employee specification

Graduate in any discipline 5 – 6 years’ experience in facilities management Tertiary qualifications in hotel management / building management and/or business desirable Proven ability to function effectively as part of a team Proven ability to initiate and follow through with improvement initiatives

Location:

Scheduled Weekly Hours:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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