Provide 1st and 2nd level technical support for LIMS applications.
Investigate, troubleshoot, and resolve incidents within agreed SLAs.
Log, track, and manage tickets using IT Service Management tools (e.g., ServiceNow, BMC Helix).
Perform initial root cause analysis and escalate complex issues to appropriate teams.
Collaborate with IT Operations, Development, and other stakeholders to ensure timely resolution.
Develop, write, and debug scripts to automate workflows and enhance system functionality.
Maintain accurate documentation of issues, solutions, and standard procedures.
Ensure compliance with IT policies, security standards, and data protection requirements.
Support IIS-hosted web applications and monitor system performance.
Communicate effectively with business and technical stakeholders in an international environment.

IT Solutions Support Engineer - Junior

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