Local IT & Support Metro Digital Romania Squad provide reliable IT support to employees, ensuring workplace devices, applications, accounts, and IT services operate effectively and securely.
Your Responsibilities:
- Provide Level 1 and Level 2 technical support, both remotely and on-site.
- Troubleshoot Windows, macOS, Microsoft 365, hardware, software, network, VPN, printing, and peripheral issues.
- Install, configure, deploy, replace, and maintain laptops and other workplace IT equipment.
- Support user accounts, authentication, MFA, Active Directory / Entra ID, and access-related requests.
- Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Office applications.
- Support meeting rooms, Teams Rooms, videoconferencing equipment, printers, and other workplace technologies.
- Manage incidents and service requests according to established ITSM processes and SLAs.
- Support employee onboarding, offboarding, equipment allocation, and asset lifecycle management.
- Follow IT security standards and escalate security incidents or infrastructure issues to the appropriate teams.
- Maintain technical documentation, knowledge articles, asset records, and troubleshooting procedures.
- Collaborate with infrastructure, network, security, application, procurement, and external support teams.
- Participate in IT projects, technology rollouts, migrations, office changes, and continuous improvement initiatives.
- Familiarity with Jira and Service Now as ITSM tools.
- Manage the Hardware Processes for end-users, including buying, indexing and delivery of IT assets via courier companies.