Provides project management for ongoing client sample programs through daily customer communication and contact.
· Be an internal liaison for clients so they only need to contact one person.
· Empowered to make decisions on behalf of clients to provide superior service.
· Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
· Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
· Onboard new clients by asking appropriate questions and providing SampleKinect® training
· Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
· Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
· Coordinates conference calls with client and other areas of Food Solutions as needed.
· Contributes to assigned process improvement projects and supports implementation when needed
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