Senior Project Manager, Operations Improvement

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

The Senior Project Manager is a member of Beth Israel Lahey Health’s (BILH) internal consulting team, which provides advisory and project management support to high-priority initiatives across both clinical and business domains. Team members may work on system integration initiatives or operational transformation projects. Potential project examples include: clinical program development, real estate optimization, workforce retention strategy, health equity project implementation, and surgical scheduling process improvement.

Reporting to a Director or Executive Director, the Senior Project Manager develops project plans for priority efforts and manages their implementation, ensuring projects are completed on time and on budget. The Project Manager provides analytic support to inform decision making, develops tools and metrics for tracking performance, and creates materials and processes to enable effective communications and change management. The Project Manager will collaborate with colleagues across BILH, including Finance, Information Technology, Human Resources, Strategy, and Legal, as well as operational and clinical leaders across the system’s hospitals and other entities.

Job Description:

• Hybrid schedule, Monday through Friday, 8:30 AM to 5:00 PM, with occasional evening or night hours as needed.

Essential Duties & Responsibilities including but not limited to: 
1. Support the design, implementation, and evaluation of high-priority initiatives through data collection, analysis, project management, and reporting. Serve as the day-to-day project point of contact for local leaders, escalating issues to internal team leadership as needed.
2. Manage projects with a high degree of independence, including complex projects spanning multiple workstreams, disciplines, and entities. Provide project management support through the use of project management tools, such as SmartSheet. Develop project workplans, sequencing efforts across multi-disciplinary teams and identifying interdependencies. Manage the project to ensure it is delivered on time and on budget. Keep the project team and leadership apprised of progress, escalating any risks or concerns. 

3. May oversee the work of team members, including project plan development and analytic efforts.  Support local training efforts in project management and process improvement methodologies.

4. Design and perform analyses to support decision-making and monitor performance. Partner with Finance and other key stakeholders to develop financial models to evaluate the impact of proposed initiatives. Ensure projects follow a data-driven approach to ensure informed decision-making and solid situational awareness.
5. May support regulatory reporting efforts through the collection and synthesis of quantitative and qualitative information from across the system.
6. Build and maintain strong working relationships with colleagues across BILH, including Information Technology, Human Resources, Finance, Strategy, Legal, and Marketing & Communications, as well as operational and clinical leaders across the system’s hospital and other entities.  
7. Develop tools to track and report on performance against goals, and identify the primary drivers of performance. Independently build and maintain project dashboards.
8. Facilitate project-related meetings and discussions, helping to create an atmosphere of discovery and bringing discussion to resolution. Support the work of project-related committees, workgroups, and teams to drive decision-making and support effective communication.
9. Present findings in written, visual, and oral presentations to a variety of audiences throughout the system. Develop visually compelling, data driven presentations to effectively facilitate discussion. 
10. Effectively prioritize projects to complete work within established guidelines and timeframe.

Minimum Qualifications:

Education: Bachelor’s degree required. Master’s degree preferred.

Licensure, Certification & Registration: N/A

Experience: 7-10 years of related work experience ideally in consulting, project management, performance/process improvement, or clinical operations.

Skills, Knowledge & Abilities:

• Must have solid understanding of ambulatory and hospital operations so as to be able to engage in discussions with local leaders with high degree of independence.
• Demonstrated ability to analyze complex problems and critically evaluate information from multiple sources; manipulate and present data in a clear manner; synthesize findings from multiple sources into a coherent narrative; develop visually compelling presentations.

• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Pay Range:

$95,000.00 USD - $130,000.00 USD

The pay range listed for this position is the annual base salary range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. 

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled