Critical Facilities Manager / Operation Manager

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves: To achieve excellence in preventative and reactive maintenance programs incorporating industry best practice, innovative maintenance techniques and statutory and contractual compliance. Oversee the management and control of all plant, mechanical and electrical systems and to co-ordinate remedial action with the Engineering Team in the event of Business Critical failures. To provide leadership and direction to multi skilled Engineering Operations teams made up of directly employed staff and appointed vendors. Ensure that all staff and vendors employed within the clients facilities strictly adhere to client and JLL’s policies and procedures. Act as point of escalation for critical failures to assist the technical team to make safe, identify, analyse, rectify and report improvements. Reports to the Group Account Director.

Major Responsibilities:

• Manage client related reporting, weekly, monthly quarterly
• Manage to clients SLA and KPI performance requirements
• Provide direction and leadership of the site operations teams, including effective hiring, motivation, development, training and discipline of the site operation and maintenance organization.
• Monitor workload / resources against KPI and budget constraints whilst ensuring up-time.
• Initiate and manage site reviews, including maintenance standards, equipment replacement, security, change control, single points of failure, Tier adherence and operational risk.
• Ensure delivery of planned and reactive activities, utilizing the CMMS platform within financial operating targets.
• To perform additional tasks as required by the Senior Data Centre Manager.
• Provides advice and consultation to operate the client’s facilities with regard to facilities engineering matters.
• Overall responsibility for all site repair and maintenance carried out by subcontractors to ensure work completion, quality and method of working for compliance with specification and ordinance requirements.
• Monitor, measure and report upon the performance of all specialist contractors in terms of their ability to carry out the work against the agreed contractual budget.
• Co-ordinate meetings periodically with contractors, specialist vendors and suppliers to ensure that required standards are established and maintained, and develop corrective action plans when, or if performance falls below expectations.
• Ensure that maintenance documentation meets the required standards and sufficient information is provided to operate an effective asset management regiment.
• Assist/support the client with statutory compliance requirements/certifications for the site.
• Ensure asset information is maintained and changes updated within the CMMS.
• Ensure site operations, including incident management and escalation in accordance with approved Client/JLL procedures.

Desired experience and technical skills:

• Tertiary qualifications in a mechanical, electrical or operational engineering discipline.
• Electrical License (Optional)
• Data Centre certification, CDCP or equivalent (Optional)
• 7 - 10 years of relevant experience in engineering or constructions services.
• 3 - 5 years’ experience in the operation of electrical and mechanical services in Tier III or equivalent data centre or critical facility.
• Excellent people skills and ability to interact with a wide range of client and vendor staff.
• Critical environment experience within similar sized site or operation.
• Experienced with continuous improvement initiatives, client relationship and preparation of reports.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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