1. Customer requirement management:
- Gather and document customer technical requirements and preferences.
- Translate customer implicit requirements into technical specifications and transfer to internal engineering team.
- Negotiation with customer to balance the customer need and internal capability, documentation and management negotiation result.
2. Technical communication with customer:
- Primary contact for customer about technical and engineering-related matters.
- Provide technical support to customers, including addressing inquiries, quality issues, and offering guidance.
- Understand customer needs, expectations, and concerns to ensure effective communication.
- Translate customer needs and expectations into technically feasible solutions.
- Manage customer requests and work packages in project, ensuring they are completed on time and within scope.
- Monitor project progress and report updates to both internal stakeholders and customers.
- Establish and maintain strong relationships with key customer.
3. Quality gate to customer:
- Ensure that products and solutions delivered to customers meet their requirements and expectations.