Task Professional (TP) - responsible as Shift Lead for Sanction Party List (SPL) Screening Operation. Responsibilities include:
Handle SPL operations during the shift
Handling and allocation of workflows
Manage Mailers and Queries and responding to stakeholders' operational queries
Monitor Workflow and SLA during the shift
Maintain and consolidate activity trackers for the shift
Responsible for tracking errors during the shift
Takeover/Handover activities during shift change
Conveying and implementing instructions and work guidance to shift members
First level query resolution & First Point of escalation
Reporting and Coordinating with Team Lead
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