• Executes necessary tasks in maintaining the reference files based on set guidelines
• Researches and reviews product reference information with the use of internet
• Updates and maintains product reference database
• Provides regular updates to local office for deliverables
• Performs regular review of all product reference extracts
• Provides accurate and complete outputs for all reports according to timeline
• Participates in projects and process improvements
• Works and communicates with other departments
• Liaise with Support teams to perform data fixes
• Provides and analyzes query resolutions and inputs
• Transcribes paper invoice details into Malaysia Paper Panel template.
• Validates invoice transactions and compares against Malaysia’s master compilation with IQVIA’s reference database to make a match or bridge.
• Performs quality assurance on transcribed data to ensure it accurately reflects the actual / closest invoice details.
• Escalates issues to Team Lead or Associate Manager.
List of required skills for this role:
• Ability to read and translate paper invoice details.
• Ability to follow established procedures to resolve routine matters.
• Pharmacy of Health sciences-related background
• Has strong customer focus, attention to details, good analytical and problem-solving skills
• Ability to work under time constraints and changing work volumes.
• Proficiency in Microsoft office applications (Outlook, PowerPoint, Word, and Excel)
• Proficient in verbal and written communication skills in English or language of the country supported, but not required.
• High analytical skills
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.