The Associate Director, Variable Commission Delivery is a strategic leadership position responsible for building and growing a dedicated Variable Team. This team will deliver variable services for a key, top-tier global client and establish the necessary account structure. Acting as the primary liaison between T&T, CBRE, and this global client, the Associate Director will hold single-point accountability for client satisfaction related to variable T&T commissions, while also managing all internal T&T and CBRE mechanics essential for exceptional service delivery and sustained account growth.
What You’ll Do:
- Act as Key Account Lead accountable for variable service delivery of Project Management (PM) and Cost Management (CM) services on the client account.
- Currently, the above will be tied to the Americas market, but it will extend globally (inc EMEA & APAC) and into Principal Delivery at an appropriate time in the client relationship.
- Build client and stakeholder relationships in pursuit of building T&T’s variable pipeline outside of the PMO.
- Act as the owner and client face of all variable commissions throughout their lifecycle.
- Act as escalation point for all variable service delivery including troubleshooting of performance issues as and when they arise.
- Build, lead and maintain a team of high caliber dedicated, variable Project Managers and Cost Managers across the Americas who can support Top 5 global client as required by their business need(s).
- Ensure compliance with internal policies, contractual obligations and best practices throughout variable commissions.
- Work with PMO Regional Leaders, build and maximize opportunity pipeline globally.
- Build and socialize variable pipeline with LMAs and regional TMT leaders on a regular cadence to ensure team visibility and availability for upcoming commissions.
- Build and maintain internal relationships to ensure T&T shows up in the best possible way with our client.
- Provide guidance, oversight and continuous improvement in T&T bidding activity on the account.
- Accountable for Top 5 global client Variable P&L where the dedicated pool is delivering, including responsibility for billing.
- Cognizant of financials where LMAs are leading, including rebate position.
- With support of the on-account Contract Associate, lead the contracting, POs and billing between the client and internal groups for variable commissions.
- With support of the on-account Contract Associate, lead the intercompany contracting, invoicing and billing process for variable commissions.
- Interface and collaborate with internal Finance Partners to ensure tracking of the global rebate position per the MSA wording.