Site: Brigham and Women's Faulkner Hospital, Inc.
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Job Summary
The Cafeteria Worker performs a variety of food service duties to support the safe preparation, assembly, distribution, and service of meals for hospital patients, visitors, and staff. This role helps maintain a clean, sanitary, and customer-focused environment while ensuring compliance with food safety and quality standards.
Patient Care: No
Essential Functions
- Provide excellent customer service by anticipating and responding to customer needs and resolving concerns promptly and professionally.
- Maintain cleanliness and sanitation of work areas, equipment, and food service stations.
- Adhere to all HACCP and food safety standards, policies, and procedures.
- Participate in department meetings, in-services, and required training programs.
- Report product shortages, operational concerns, equipment issues, and discrepancies to supervisors.
- Support departmental goals and initiatives aimed at improving operations, quality, and customer satisfaction.
- Work in a variety of food service areas including the cafeteria, tray line, kitchen, and patient meal service operations.
- Set up, stock, and replenish food stations for meal service.
- Assemble and deliver patient meal trays and serve food and beverages to retail customers.
- Retrieve meal trays from patient rooms and transport food service supplies as needed.
- Clean and sanitize stations, equipment, floors, and work areas following meal service.
- Operate food service equipment such as dish machines and trash compactors.
- Perform general housekeeping duties including mopping floors and maintaining sanitary conditions throughout the department.
- Assist with food preparation and replenishment for cafeteria and patient meal service operations.
- Complete assigned sanitation and cleaning projects.
- Support the onboarding and training of new employees and assist with cross-training team members.
Qualifications
Education
- High School Diploma or GED preferred.
- Relevant experience may be considered in lieu of a degree.
Experience
- Previous food service, cafeteria, restaurant, hospitality, healthcare, or customer service experience preferred.
Knowledge, Skills, and Abilities
- Demonstrates commitment to organizational I C.A.R.E. standards and customer service excellence.
- Ability to read and understand menu items and food production instructions in English.
- Ability to communicate effectively in English.
- Strong interpersonal and customer service skills.
- Ability to work efficiently in a fast-paced environment while managing multiple tasks.
- Ability to safely push and transport carts, trucks, food trays, and supplies.
- Ability to maintain high standards of cleanliness, sanitation, and food safety.
- Dependable, team-oriented, and committed to providing quality service to patients, visitors, and staff.
Additional Job Details (if applicable)
Physical Requirements
- Standing Frequently (34-66%)
- Walking Frequently (34-66%)
- Lifting Occasionally (3-33%)
- Carrying Occasionally (3-33%)
- Pushing Occasionally (3-33%)
- Pulling Occasionally (3-33%)
- Reaching Occasionally (3-33%)
- Feeling Constantly (67-100%)
- Vision - Far Constantly (67-100%)
- Vision - Near Constantly (67-100%)
- Talking Constantly (67-100%)
- Hearing Constantly (67-100%)
Onsite
1153 Centre Street
0
Per Diem
Rotating (United States of America)
Pay Range
$18.10 - $24.36/Hourly
Grade
SF1001
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2810 Brigham and Women's Faulkner Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.