Are you an experienced Managed Services leader who combines operational excellence with commercial drive, strong people leadership, and a clear sense of ownership?
We are looking for a Head of Managed Services to lead and further develop a key service line within Digital Platform Services in Belgium. This is a role for someone who does not stop at defining direction: you take ownership, translate strategy into concrete tactical initiatives, and drive those initiatives through to implementation and measurable results.
You will take end-to-end responsibility for the operational stability, financial performance, service delivery, human resources (50FTE), compliance, capability development, and drive the continued evolution and transformation of our Managed Services offering.
You will work closely with your operations managers, service delivery managers, presales team, architects, supporting functions and leadership team, as well as DPS entities across the Group and our xShore organizations, to optimize our delivery model and leverage the strengths of our wider organization. Together, you will ensure our services are scalable, profitable, secure, compliant, and ready for future growth.
You will:
- Take clear ownership of the service line and its performance, priorities, and evolution.
- Translate strategic objectives into concrete tactical roadmaps, initiatives, priorities, and actions.
- Drive implementation across teams, follow up on progress, remove obstacles, and ensure initiatives deliver the intended business and operational outcomes.
- Own the financial performance of the service line, including budget, forecast, gross margin, and corrective actions.
- Lead a team of people managers, service delivery managers and technical professionals, building an engaged and high-performing organization.
- Ensure operational stability and act as a senior escalation point when service delivery is at risk.
- Drive capacity, competence, recruitment, certification, and succession planning.
- Support strategic bids and take ownership of Managed Services commitments, transition estimates, and run pricing.
- Drive standardization, automation, industrialization, and continuous improvement across Managed Services.
- Strengthen collaboration with nearshore and offshore delivery teams and further develop hybrid delivery models.
- Own service-line governance, risk management, compliance, and audit readiness.
- Ensure Managed Services processes and controls support relevant regulatory and security requirements, including ISO 27001, NIS2 and DORA, while preparing for emerging frameworks such as CADA.
- Work closely with security, risk and compliance teams to translate regulatory requirements into practical operational controls and customer services.
- Track performance through clear KPIs and a balanced scorecard.
- Contribute to the evolution of our capabilities in digital sovereignty, sovereign cloud, AI operations and AI-enabled service management.