Traffic Monitoring Operator I - 2nd Shift

AECOM is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN.  This is part-time variable  position, typically three eight hour shifts per week.  The applicant can establish a career in  operations and customer service, specific to a fast paced, technology driven work environment.

The TMC Operator assists INDOT operations.  The operator disseminates information verbally and electronically regarding active incidents, such as stranded motorist, crashes, etc., to INDOT’s Hoosier Helper Freeway Service Patrol.  Work within a Traffic Management Center also includes, but not limited to, monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency responding agencies using 10 codes, incident  identification and response call-out, customer service representative, and implementing required traffic control and other associated warning devices to advise the public of incidents and events impacting traffic flow.

Operators are responsible for the quality, accuracy and timeliness of all information  disseminated. Operators maintain contact with Indiana State Police (ISP) Dispatch and other emergency responders, communicate and coordinate incident and road blocking information with INDOT maintenance and district staff as needed,  provides other appropriate response agencies of scene details, provides information to motorists by displaying traveler information messages on Dynamic Message Boards (DMS), and provides overall information to verify and update  information regarding ongoing incidents, associated backup/traffic delays and estimated  clearance times.

Operators assist the general public by correctly inputting data into INDOT’s Roadway Events Manager (REM) and CARS database for incidents, construction, and maintenance activities  impacting traffic flow to generate events in web applications.  Review all events, signs, and traveler information for accuracy. Operators assess large volumes of data (both static and real-time) from a wide variety of sources to detect possible roadway incidents. They monitor road sensor data and confirm the data using CCTV video. Effective communication is an important part of this process as operators maintain telephone and/or radio communications with incident responders, DOT field personnel and other public and private agencies. Once assessment is complete, operators determine the facts and severity of traffic incidents and prepares the information for dissemination to the motoring public.