Key Responsibilities
Financial Controlling and Planning:
- Own and coordinate annual budgeting, forecasting and multi-year planning for the GBS organization
- Analyze performance (incl. FTE’s, financial targets and key cost drivers) and recommend actions to optimize costs, allocate resources, prioritize investments and enable organizational change
- Prepare financial models and business cases for transformation and investment initiatives
Management Reporting and Performance Management:
- Design, prepare and continuously improve the reporting framework (management reporting, dashboards, financial and operational KPIs) in line with business and corporate requirements
- Ensure transparent and consistent performance information across functions, covering costs, productivity, FTE utilization, SLA delivery, service quality, process efficiency and automation
- Provide management commentary, root-cause analysis and recommendations on performance gaps, risks and improvement opportunities
Workforce and Capacity Planning:
- Partner with operational leaders to translate service volumes, scope of work and process changes into workforce capacity plans and charging; monitor FTE utilization and personnel cost development to support identification of optimization measures
- Support resource planning for migrations, process changes and transformation initiatives
Finance Process Transformation:
- Partner with Finance Transformation to translate initiatives into measurable targets and deliverables, develop KPIs and dashboards for progress monitoring, co-create Process KPI framework
Business Partnering and Governance:
- Act as a trusted financial partner to the GBS Director, process leaders and support functions, providing insights and recommendations to support decision-making
- Present results and scenarios to leadership, challenge assumptions where appropriate, and ensure follow-up on agreed actions through performance reviews and governance forums
- Collaborate with Operations, Finance Transformation, HR, Accounting and Corporate functions to strengthen organizational performance and create effective feedback loops
Continuous Improvement and Team Leadership:
- Drive standardization, automation and simplification of controlling and reporting processes, including BI and self-service reporting solutions
- Lead, organize and develop a small team of controlling specialists and reporting experts, setting priorities and ensuring high-quality and timely delivery
- Foster a culture of ownership, data quality, collaboration and continuous improvement.