JLL Supervisor

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

ROLE AND RESPONSIBILITIES

OVERALL ROLE

The role of JLL Supervisor will manage the day-to-day client activities for the assigned property/facility, and report to Client GA Manager also be the on-site key point of contact for key stakeholders and/or client.

MAJOR RESPONSIBILITIES

People Management

- Manage and coach team

- Demonstrate and ensure to install a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer

- Manage and coach team

- Develop and sustain a high-quality well motivated team

- Ensure high staff morale, trust and work ethics

- Build and maintain an environment that supports teamwork, co-operation and performance excellence within team

- Mentor and enable Training & Development of team members

Client/Stakeholder Management

- Build and develop effective client / stakeholder relationships across multiple levels of the organization

- Proactively engage stakeholders to ensure that on site client’s expectations are met

- Build and develop effective client / stakeholder relationships across multiple levels of the organization

- On-site key point of contact for IFM in the client’s premises

Procurement & Vendor Management

- Ensure JLL vendors are well-managed, delivering services on time and within budget

- Ensure that JLL vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Cleaning Contracts Management

- Plan and manage all cleaning contracts to ensure that they are professionally delivered at the right costs

- Ensure expiry of cleaning contracts are well-monitored and re-procurement is initiated if needed

- Ensure cleaning contracts are continually assessed to deliver best value to the client

Finance Management

- Ensure financial processes are followed at all times

Health & Safety Management

- Ensure the provision of a safe working environment

- Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

- Implement client building procedures and performance measures and ensure they are maintained at all times

- Review existing operations regularly to reduce costs and improve operational standards

Risk Management

- Ensure a property risk management program including audits is implemented and maintained

- Ensure disaster recovering and business continuity plans are implemented and maintained

- Ensure escalation procedures and incident reporting procedures are implemented and in place

CANDIDATE SPECIFICATION:  KEY SELECTION CRITERIA

Ideal Experience

- 5+ years experience in facilities, property management, hospitality or related field

- Knowledge of local occupational health and safety requirements

- Knowledge of vendor management for specialized services

- Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)

- Proven capacity to understand and interpret commercial contracts

- Strong Problem solving skill

Critical Competencies for Success

Client Focus & Relationship Management

-         Demonstrates proactive & professional approach to customer service and stakeholder engagement

-         Ability to manage conflict and balance between client and firm requirements

-         Has a customer service oriented attitude

Team Leadership (where applicable)

-         Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels

Project Management & Organizational Skills

-         Excellent planning & organizational skills to prioritize work and meet tight deadlines

-         Proven ability to manage multiple and operational matters

-         Problem Solving & Strategic Thinking

–        Capacity to deal with ambiguity and solve complex problems effectively

–        Analytical, proven ability to solve problems using a quantitative approach

–        Proven ability to employ holistic approaches and looks at long term solutions

Travel Requirements

Frequent travel to various office locations across Taiwan is a mandatory requirement for this position.

Other Personal Characteristics

-         Strong communicator – Good presentation skills and possesses strong verbal & written communication skills (English & local language),  also an active listener

-         Passion for quality – has an eye for detail to make sure the best delivery of services

-         Self-motivated; confident & energetic

-         Ability to effectively deal with stressful situations

-         Flexible – able to adapt to rapidly changing situations

-         Strongly goal-oriented – able to focus on meeting all performance targets

-         Is a team player – able to cooperate and work well with others to meet targets

-         Proven ability to initiate and follow through with improvement initiatives

-         Exhibits honesty & trustworthiness

-         Open to new ideas & willing to challenge status quo

KEY STAKEHOLDERS

Client staff

Client BU Managers

Vendor staff

REPORTING TO

Client GA Manager

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.