DC Industries is seeking a hands-on, detail-oriented manager to own the performance of our Pio automation grid and oversee all direct-to-consumer (DTC) fulfillment executed through automation. This role sits at the intersection of automation, inventory systems, and fulfillment operations, partnering with the Warehouse Manager and cross-functional teams to drive a highly efficient, system-led distribution environment. This role reports to the Warehouse Manager.
This is a full-time position. Saturday shifts may be required during peak season based on business needs.
- Automation Grid Ownership (Pio)
- Own end-to-end performance of the Pio automation grid, including uptime, throughput, bin utilization, and system health
- Monitor daily grid activity, identify bottlenecks, and proactively resolve operational or system issues
- Optimize slotting, bin allocation, and workflow configuration to maximize efficiency and capacity
- Coordinate maintenance, troubleshooting, and continuous improvement efforts with internal teams and external partners
- Own daily execution of the automation system to ensure consistent throughput and minimal downtime
- Monitor system dashboards (queues, ports, task allocation) to proactively manage performance
- Escalate issues to vendors with clear diagnostics and coordinate rapid resolution
- DTC Fulfillment & Customer Experience
- Oversee all DTC and automation-driven order fulfillment to meet service level expectations
- Ensure orders are fulfilled accurately and on time, minimizing delays, short ships, and errors
- Prioritize and manage order flow, including exception handling and urgent orders
- Monitor key metrics (order accuracy, fulfillment speed, same-day shipping) and drive improvements
- Support peak planning and execution to maintain high service levels
- Inventory Control & System Alignment
- Ensure real-time alignment between physical inventory and system records across WMS/ERP and automation platforms
- Co-manage inventory control processes, including cycle counting, reconciliation, and adjustments
- Investigate and resolve discrepancies through root cause analysis
- Identify breakdowns between systems, processes, and physical operations (mislocated inventory, system mismatches, etc.)
- Partner with IT, inventory control, and operations teams to maintain data integrity
- Inventory Flow & Grid Optimization
- Design and maintain optimal inventory placement strategies based on SKU velocity
- Continuously adjust slotting to reduce congestion and improve pick efficiency
- Optimize bin configurations (multi-SKU bins, dividers) to maximize storage density
- Ensure inbound processes support efficient grid utilization
- Data, KPIs & Process Optimization
- Track and report on key performance metrics:
- Units picked per hour (UPH)
- Orders processed per hour
- Bin utilization %
- System uptime / downtime
- Analyze data to identify trends, inefficiencies, and opportunities for improvement
- Support development of dashboards, reporting tools, and SOPs
- Process Improvement & Cross-Functional Execution
- Improve workflows across:
- Inbound → storage o Grid → picking → packing → shipping
- Partner with IT/ERP teams to enhance system functionality and integration
- Standardize best practices across teams and shifts
- Training & Team Support
- Develop and deliver training materials on systems, processes, and best practices
- Provide hands-on support to team members to ensure strong system adoption
- Foster a collaborative, high-performance team environment
Qualifications:
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- Experience in DTC fulfillment, warehouse operations, or automated distribution environments (Pio or similar)
- Strong knowledge of inventory control processes (cycle counting, reconciliation, adjustments)
- Experience with WMS/ERP systems and system-driven fulfillment environments
- Strong analytical skills with a data-driven mindset
- Technical aptitude with the ability to troubleshoot systems and workflows
- Strong leadership, communication, and training capabilities
- Proficiency in Excel and Microsoft Office tools
- Hands-on, proactive approach in a fast-paced environment