The Program Manager will lead day-to-day delivery of the state's Home Efficiency Rebates (HOMES) and Home Electrification and Appliance Rebates (HEEHR) programs on behalf of Egis, the third-party administrator engaged by the Ohio Office of Community Development to stand up and operate the programs. This role owns execution against the firm's scope of work (SOW) and contract deliverables to the state — including contractor network management, applicant processing, rebate disbursement operations, subcontractor/vendor oversight, and client reporting. The Program Manager is the firm's primary operational point of contact with the State Energy Office's program staff and is accountable for hitting contracted performance metrics, deliverable deadlines, and budget/staffing plans.
This is a client-facing delivery role on a fixed-scope, federally funded implementation contract. Performance directly affects the firm's contract standing, renewal prospects, and reputation with the state client.
The Impact You'll Make
Contract & Deliverable Management
- Manage execution of the firm's SOW with the State Energy Office, ensuring all contracted deliverables (systems, reporting, disbursement milestones, network build-out targets) are met on time and on budget
- Track performance against contract KPIs and service-level agreements (SLAs); escalate risks to deliverable dates or budget to the Project Director
- Support contract administration activities: invoicing support, deliverable sign-off documentation, scope change requests, and amendment tracking
- Maintain the program's risk and issues log and drive resolution or escalation per the firm's internal governance process
Program Operations & Delivery
- Oversee day-to-day operations of HOMES and HEEHR: application intake, eligibility review, rebate calculation, and disbursement processing via the program's portal/platform
- Manage the measured vs. modeled savings pathway operations for HOMES per DOE and state program guidance
- Ensure correct administration of income-qualified vs. non-income-qualified rebate tiers
- Own the operational SOPs and workflow documentation used by the delivery team, and keep them current with evolving DOE guidance
Client Relationship Management
- Serve as the firm's primary day-to-day liaison to the State Energy Office's program manager/contract officer
- Lead or support regular status meetings, steering committee updates, and ad hoc client requests
- Manage client expectations proactively — surface issues early, propose solutions before they're asked for
- Support the firm's account/relationship leadership in renewal, scope expansion, or follow-on procurement conversations
Subcontractor & Vendor Network Management
- Build, manage, and quality-control the qualified contractor network delivering home energy upgrades under the program
- Manage any subcontracted implementation partners (call center, marketing, QA/inspection firms, software vendors) engaged by the firm to support delivery
- Oversee contractor/vendor payment workflows, dispute resolution, and performance management, in line with both firm policy and state/DOE requirements
Compliance & Reporting
- Ensure program operations comply with DOE award terms and conditions (as flowed down through the state's contract with the firm) and applicable 2 CFR 200 requirements
- Prepare client-facing and DOE-facing reporting packages (performance metrics, financial/spend tracking, participation and equity metrics) per the contract's reporting schedule
- Support the firm's response to state monitoring visits, DOE reviews, or audits of contracted activities
- Track program metrics (households served, savings achieved, income-qualified participation, contractor network size) against both contract targets and DOE program goals
Financial & Budget Management
- Manage the program's operating budget within the firm's contract, including staffing costs, subcontractor spend, and pass-through rebate disbursement tracking
- Monitor rebate disbursement pacing against the state's DOE spend-down timeline and flag pacing risk to the client and internal leadership
- Support internal firm financial reporting (utilization, margin, burn rate against contract value)
Team Leadership
- Supervise the on-program delivery team (may include intake staff, QA/field staff, data/reporting analysts, customer service staff)
- Recruit, onboard, and manage performance of program staff in coordination with firm HR
- Develop staff training on program requirements, systems, and client expectations