As a Security Operations Center Coordinator, your main focus will be Develop, implement and maintain risk-based security and compliance strategies, connected to company policies, global standards, country legislation and sales market risk landscape.
This on-site role reports into our Security Risk Manager and is based out of our New Jersey Support Office.
A Day in the Life
SOC Operational Leadership: Oversee and lead the SOC team to ensure continuous monitoring and effective response to security incidents across H&M Group in the U.S. market, operating 24/7 and drive performance by providing feedback, recognition, and coaching.
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
- Ambassador towards the stores and area teams for the security department, services, standards and requirements
- Support a flexible portfolio of locations (typically 50–70), with scope adjusted based on evolving business needs
- Develop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for, respond to, and manage crises that could affect our people, reputation, and business operations
- Regularly review threat landscape, assess their impact, and create/train crisis response plans
- Represent the Security function within company’s Business Continuity framework
- Provide security expertise and support for special events such as high-profile company events, meetings, and designer events.
- Work closely with policy owners (CoE/WB, H&S, Travel H&S, LP) and provide feedback on identify risks and gaps
- Oversee risk management and compliance processes in alignment with global and local standards, ensuring effective crisis, risk, and incident handling for all security service areas
- Set expectations and deliver on internal control activities, frameworks, investigations and audit plans
- Conduct risk assessments and store security audits, ensuring compliance with internal policies
- Ensure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholders
- Regularly review results, identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans, update procedures and enhance guidelines
- Support and reinforce a strong health and safety culture across all areas of the business
- Plan policy awareness campaigns, support in implementing control measures and deliver trainings (H&S, LP, CoE, etc.)
- Monitor KPIs, analyze trends and recommend actions
- Leverage technical knowledge of security systems to assess compliance with Green Security Standards
- Support the execution of loss prevention strategies to reduce shrinkage
- Participate in fraudulent investigations
- Serve as a key business partner to the SM Security Manager, fostering a high-performing culture within the team and sales market
- Promote a data and risk-based approach and culture within the team and across the sales market
- Coordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness, training sessions and analysis steps)
- Support crisis management and incident response in SOC, including monitoring, coordination, and communication for security events and investigations
- Conduct real-time monitoring of news, systems, and security tools to proactively identify and respond to risks
- Analyze data, identify trends, and drive continuous improvement through post-incident reviews and enhanced processes
- Collaborate with internal teams, law enforcement, and external partners to strengthen security operations and response
- Lead SOC operations, including training, staff scheduling, technology/vendor management, and overall effectiveness of the function
- Manage the end-to-end lifecycle of security work orders, from request intake and approval through completion and closeout
- Oversee invoice processing for security services, ensuring accuracy, proper documentation, and alignment with agreed scope and rates
- Track and reconcile work orders and invoices, identifying discrepancies, ensuring timely payments, and maintaining clear audit trails
- Support ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks.