JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Corporate Receptionist (Evening Shift)

Based: On client site Rolls-Royce, Derby D24

Hours: 15 hours per week (Monday to Friday 4:00 PM - 7:00 PM)

JLL empowers you to shape a brighter way

Our people at JLL are shaping the future of real estate for a better world by combining world-class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward

Role Purpose

We are seeking a highly self-motivated and passionate Corporate Receptionist to manage our evening operations at our Derby site. You will serve as the primary point of contact for visitors and employees during the transition from business hours to evening operations, ensuring exceptional customer service while maintaining building security and preparing facilities for the next business day.

In this role, you will take ownership of the front-of-house experience during evening hours, manage building closedown procedures, and support the facilities management team in providing a great workplace experience. Your ability to work independently, proactively resolve queries, and maintain the highest standards of presentation and service will be the cornerstone of your success.

What this job involves:

Reception & Customer Service

• Provide exceptional levels of customer service, ensuring guests receive an excellent welcome
• Act as meet and greet for late visitors, clients, and employees
• Record all visitors and issue security passes to external guests and contractors
• Answer and direct incoming calls professionally and efficiently
• Handle enquiries, requests, and concerns in a timely and effective manner
• Process incoming and outgoing mail and courier items
• Maintain a neat and organized reception area with immaculate presentation standards

Evening Building Coordination

• Manage anyone working in the building outside of core business hours to ensure their safety and wellbeing
• Conduct comprehensive security sweeps of the building before security personnel arrive for lock-up
• Make decisions and communicate effectively with staff working outside of core business hours
• Manage any issues that arise outside of core business hours, escalating to the relevant person dependent on the issue
• Support Emergency Evacuation procedures and take the lead in managing evacuations if required

Meeting Room Management & Preparation

• Check all meeting rooms at end of day and prepare for the following day's bookings
• Ensure all meeting, conferencing and event spaces are set to a defined standard including dividing rooms and reconfiguring furniture
• Prepare client meeting packs and materials
• Complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
• Ensure meeting rooms are stocked with necessary supplies (stationery, water, refreshments)
• Process meeting room requests for the following day

Facilities & Maintenance Support

• Efficiently report any maintenance, IT, or Health and Safety concerns
• Raise work requests through the system for maintenance and cleaning issues
• Check all AV/IT equipment and raise any issues for resolution
• Manage site stationery supplies as needed
• Keep records of any issues, feedback, and service requests for the management team

Administrative Support

• Carry out basic administration tasks to support the business
• Manage visitor car parking bookings where required
• Update meeting room booking systems
• Maintain accurate logs and records

Person Specification 

• Previous Front of House or Reception experience, ideally gained within a corporate or 5-star hotel environment
• Passionate about exceptional customer service
• Excellent communication and interpersonal skills with the ability to effectively communicate with diverse stakeholders
• Strong attention to detail and organizational abilities with exceptional multi-tasking skills
• Ability to work independently with minimal direction and make confident decisions
• Able to interact with all levels of personnel, including senior executives
• Professional appearance and demeanour with immaculate personal presentation
• Reliable and punctual with a flexible and proactive approach
• Comfortable conducting building security checks and managing emergency situations
• Able to move heavy/bulky items safely
• Computer literate (Word, Excel, Outlook)
• Clear understanding of Health & Safety practices

Desirable Skills

• Experience in tenant relations, property management, or customer service
• Previous experience with visitor management and booking systems
• Understanding of Audio Visual and IT systems with ability to explain this accurately to customers
• Working knowledge of Microsoft Office software
• A keen interest in AVIT and electrical appliances
• Basic facilities coordination experience

Personal Attributes

• Proactive and solution-focused with a "can do" attitude
• Strong team player with a commitment to support colleagues
• Trustworthy and security-conscious
• Ability to handle complaints and difficult situations in a patient, calm and effective manner, escalating where appropriate
• Enthusiastic and conscientious approach to all tasks
• Customer focused with the ability to build positive relationships
• Be innovative, identifying improvements and smarter ways of working
• Professional and discreet when handling confidential matters

This role offers an excellent opportunity for someone seeking part-time hours with important responsibilities in maintaining our professional building standards during evening operations. You will play a crucial role in ensuring our Derby site transitions smoothly from business hours to evening closedown while maintaining exceptional service standards.

At JLL, we believe the most effective teams are built when everyone is empowered to thrive. We support each other's wellbeing and champion inclusivity and belonging across teams, reflecting the diversity of the UK. If you're ready to take the more inspiring, innovative, and optimistic path on your journey toward success as a Corporate Receptionist, we invite you to join our team and make a lasting impact

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If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability fo