Ensure right-first-time test assignment for real samples per client protocols/manuals, coordinate sample login–logout on LIMS, maintain ironclad sample identification & custody, and collaborate across Lab/CS/Technical teams to deliver accurate, on-time testing—especially for Consumer Product Testing programs.
Responsibilities
1) Daily Operations
- Receive real samples; assign tests per client request/protocol/manual and internal SOP.
- Log-in / log-out samples in LIMS and maintain related trackers/files with full traceability.
- Take sample photos, record details, code/label, and store samples per regulations to prevent confusion.
- Conduct sampling/pick-up at HL/SL Divisions or external sites as assigned by supervisors.
- Monitor lab capacity/TAT to propose feasible test plans and prioritization.
2) Technical Coordination & Clarification
- Communicate with CS, Sales, Technical, and Laboratory sections to clarify test requests/programs (incl. FCM), matrices, quantities, and special conditions.
- Prepare assignment sheets/work orders; ensure completeness of information for execution.
- Track job progress and support issue resolution to protect delivery commitments.
3) Quality, Data Integrity & Compliance
- Maintain audit-ready records; comply with ISO/IEC 17025 and data integrity (ALCOA+).
- Escalate deviations; support investigations and implement CAPA/preventive actions.
- Contribute to continuous improvement (templates, checklists, system validations).
4) Safety & Housekeeping
- Follow HSE rules, PPE usage, and safe handling/storage of samples & chemicals where applicable.