Purpose of the Role:
This role acts as a central point of contact and coordination between Bosch and the assigned OEM customer regarding customer requirements and sales-related activities. It focuses on ensuring smooth communication, efficient evaluation of needs, and strategic support.
Role Overview:
- Account Management Support: Focusing on the operational aspects of customer management.
- Project Coordination: Orchestrating tasks and resources to meet specific customer demands.
- Administrative Support: Providing crucial assistance to the Sales Director and facilitating strategic initiatives.
- Information Management: Ensuring smooth flow of information between Bosch, the OEM customer and within Bosch itself.
Key Responsibilities:
- Customer Requirement Management for the customer.
- Coordination: Orchestrates the fulfilment of the customers commercial and process requirements internally within Bosch.
- Communication Hub: Serves as the primary conduit for official corporate responses to the customer.
- Query Resolution: Addresses questions from both Bosch employees and the customer regarding the status of requirement evaluations.
- Evaluation Facilitation: Evaluates incoming requirements, identifying and engaging the appropriate Bosch subject matter experts (SMEs) to evaluate these requirements.
Strategic Planning & Documentation Support:
- Coordinates the creation and collection of various strategic planning documents.
Sales Director Support:
- Provides diverse management support to the Sales Director.
- Lead various central sales tasks and projects.
- Support cross-divisional communication.
Customer Portal & Access Management:
- Maintains Bosch account sales portal.
- Manages access to various online portals for relevant Bosch personnel.
Meeting & Agreement Coordination:
- Coordinates preparation activities for customer strategy meetings with the customer.
- Organises the review and approval process for Non-Disclosure Agreements (NDAs) specifically for customer's projects.