Job Title: IAM Project & Governance Manager
Shift Timing: 12PM to 9PM
Reporting to: Senior Manager
Work Location: Bangalore, India
SUMMARY OF ROLE AND OBJECTIVES:
The Assistant Manager role is part of GSC Information Security - Identity and Access Management, responsible for leading IAM initiatives through effective project management, Agile delivery, governance, audit coordination, and change management. Drive stakeholder alignment, compliance, operational excellence, and continuous improvement across the IAM portfolio while ensuring predictable and secure delivery of IAM services.
ROLE & OBJECTIVES
The role ensures disciplined, transparent, and compliant delivery of IAM products, services, and strategic initiatives across global, cross-functional environments.
Project Coordination, Release and Change Management
- Lead IAM deployment, transition, transformation, and migration initiatives across IAM services, including Identity Lifecycle Management (ILM), Federated Authentication Management Solution (FAMS), Privileged Access Management (PAM), Eurofins Access Rights Management (EARM), and Secure Remote Access (SRA).
- Partner with IAM leadership to plan, estimate, prioritize, and sequence strategic initiatives.
- Coordinate with IT Infrastructure, IT Solutions, IT Security, Product Owners, Business Analysts, Delivery teams, and business stakeholders to achieve agreed outcomes.
- Own end-to-end project delivery across initiation, planning, execution, monitoring, and closure, using the methodology and tools appropriate to each initiative.
- Develop and maintain project governance artifacts, including project plans, scope, milestones, dependencies, resource plans, risks, issues, releases, and deliverables.
- Proactively manage risks, issues, competing priorities, and cross-team dependencies, driving mitigation and resolution to closure.
- Establish and maintain effective stakeholder communication, status reporting, and decision-tracking mechanisms.
- Lead and coordinate Change Management activities to ensure changes are assessed, communicated, approved, implemented, and reviewed in accordance with governance requirements.
- Facilitate change advisory discussions, release planning sessions, and stakeholder reviews to support smooth delivery and operational stability.
- Monitor project, release, and change performance metrics, providing actionable insights and recommendations to improve delivery effectiveness.
- Drive and oversee Release Management processes, ensuring successful planning, scheduling, coordination, deployment, validation, and post-release review activities across IAM services.
- Coordinate release and deployment activities across multiple teams, ensuring readiness of environments, dependencies, documentation, approvals, and rollback plans.
- Establish and continuously improve IAM processes, standards, operational controls, and governance frameworks while promoting standardization, operational excellence, scalability, and service maturity across IAM services.
Audit, Compliance, and Risk
- Act as the primary coordination point for IAM-related internal and external audits, working with the Security Certifications crew on scope, timelines, and compliance requirements.
- Ensure IAM processes, controls, project deliverables, and documentation comply with applicable internal policies, security standards, regulatory requirements, and certification frameworks.
- Convert audit and compliance requirements into prioritized delivery initiatives in collaboration with Product Owners and relevant stakeholders.
- Track audit findings, observations, risks, remediation actions, and supporting evidence through validated closure.
- Monitor control effectiveness, process deviations, and remediation activities to ensure ongoing compliance and risk reduction.
Governance, Reporting, and Continuous Improvement
- Prepare management reports, KPIs, dashboards, and executive-level presentations to support governance, transparency, and decision-making.
- Build and maintain strong working relationships with global teams implementing or consuming IAM services.
- Support governance forums, steering committees, and leadership reviews through accurate reporting, status tracking, and action management.
- Drive continuous improvement through automation, lessons learned, process optimization, and adoption of best practices across IAM delivery and operations.
QUALIFICATIONS AND EXPERIENCE REQUIRED
Required:
- Bachelor's or master’s degree in information technology, Computer Science, Engineering, or a comparable discipline.
- 10-15 years of experience in project coordination/management, Agile delivery, Scrum facilitation, and/or ITIL within complex enterprise or global environments.
- Demonstrated experience managing deployment, integration, transition, transformation, or migration initiatives across the full project lifecycle.
- Strong project planning, execution, documentation, communication, and stakeholder-management skills, including management of multiple priorities and senior stakeholders.
- Hands-on understanding of IT change/release-management processes, including CAB governance, implementation, emergency changes, and rollback planning.
- Basic understanding of audits, risks, compliance practices and frameworks or comparable standards.
- Ability to understand end-to-end dependencies, manage ambiguity, adapt to changing priorities, and take ownership through closure.
- Basic understanding of IAM principles, processes, and technologies, including identity lifecycle management, access governance, privileged access management, RBAC/ABAC models, and enterprise IAM solutions such as PAM, ILM, FAMS, EARM, SRA, or equivalent platforms.
- Proficiency with Agile project and work-management tools such as Microsoft Project and Agile backlog/reporting tools.
- Relevant certifications or trainings such as PMP or PRINCE2, CSM or PSM, ITIL Foundation or Intermediate.
- People-management or team-leadership experience.
Personal Profile:
- Self-motivated, organized, detail-oriented, and accountable, with a collaborative and improvement-focused mindset.
- Confident, engaging stakeholders at all levels across global and cross-functional teams.
- Committed to continuous learning and professional development in Information Security and IAM.
Why Join Us:
- Work with modern identity and access-management technologies in a global environment.
- Join a collaborative team focused on secure, compliant, and high-quality delivery.
- Build expertise and career opportunities within Information Security and IAM.