This role activities will include:
- 1st and 2nd level IT support: Evaluate support requests and tickets, solve requests, using standard incident management tools and processes and ensuring peak performance
- Deliver varieties of the service without the support of the work instruction
- Support for IT Fleet Management processes: Installation, deployment, repair, replacement and return of company PCs and laptops, using standard tools
- Support the provisioning and decommissioning of mobile phones to end-users
- Enabling and consulting towards end-users on IT products & services
- Support with creation of enabling and training material, including presentation and video content
- User management tasks utilising internal tools
- Support for IT product and service pilots and rollouts
- Contribute to projects e.g. mergers and integrations, location/office moves
- Adherence to relevant guidelines and processes
- Contribute towards team and organisation objectives
- Provide infrastructure hands-on support, where necessary
- Provision of Local IT Services to the business
- Build trustful partnership with customers, peers and management
- Create solutions involving the use of existing techniques or tools