The Analyst I, Retail Technology job is to provide ongoing support and maintenance of the
company’s retail technology systems.
- 1. Investigate escalated issues by gathering and analyzing additional
- information
- 2. Support retail systems hardware and software including point of sale
- (POS), inventory, cash office, fueling, loyalty, and quick service restaurants
- (QSR)
- 3. Test new versions of retail software and coordinate installation in stores
- 4. Coordinate with all departments regarding accuracy of polling and data
- capture, and rekeying of missed sales transactions
- 5. Conduct second level support in troubleshooting and resolving all retail
- system issues escalated by internal business partners
- 6. Collaborate with Retail Technology Analyst II and Senior Retail Technology
- Analyst to identify and resolve bugs and issues, and introduce new
- functionality
- 7. Test new business requirements within the retail system environment
- 8. Maintain test software and hardware environments
- 9. Maintain deployment software, maintenance, patching, and training
- documentation
- 10. Create maintenance of operating system (OS) image
- 11. Manage deployment of OS updates and security requirements
- 12. Model behaviors that support the company’s common purpose; ensure
- guests and team members are supported at the highest level
- 13. Ensure all activities are in compliance with rules, regulations, policies, and
- procedures.
- 14. Ability to work unsupervised for extended periods
- 15. Complete other duties as assigned.