Communicate with internal and external clients (ex. Clarifying client's instructions and requirements, estimated turnaround time
and notifications of missed turnaround dates, providing status reports, providing quotations, client information to laboratory,
relaying information regarding methods, detection limits, scheme codes, etc.)
Organizes and directs of Lab Technicians and Prep Technicians.
Assist Management or Sales staff with external customer service and support.
Accountable for the top line of sales through customer retention and additional sales from current and new clients.
Respond to customer concerns and complaints and initiate corrective or preventative actions.
Is familiar with location of all Quality System information and standard operating procedures.
Responsible for ensuring that Minerals Laboratory is responding to and meeting the requirements of their clients as per
management objectives and assisting management with quotations and client correspondence.
Covers for other members of this team in their absence.
Assists in creating a team approach and spirit whenever practical, using available technical resources of knowledge and
experience.
Responsible for the selection of methodology to meet client or regulatory requirements with direction from technical personnel if
required and provides this information to the Operations Manager to ensure selection is carried out in the laboratory.
Promotes the capabilities, facilities, personnel, and experience of SGS Canada.
May be assigned and coordinate special or ad hoc projects as needed
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